Xbox One EU & PAL television integration fix promised 'within weeks'

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Microsoft will fix a major technical fault with Xbox One's TV integration in Europe and PAL regions "within weeks".

The fault, which causes a 'juddering' picture when viewing PAL television broadcasts, will be fixed via a system update this spring, Xbox UK's Harvey Eagle confirmed to CVG.

The problem is caused by Xbox One's native 60hz refresh rate, which causes frames to be dropped or skipped when a 50hz television signal, such as that used by Sky, Virgin and BT in the UK, is pushed through the console.

"I can't give you a specific date today, but I can tell you definitely that that issue will be resolved within a matter of weeks as one of the updates that we make to the console," Xbox UK's Harvery told CVG.

"I'm happy to confirm that that will be Spring time frame. I can't be more specific than that, but it's weeks, not months. It's important and we're excited to get that fixed as quickly as possible."

It's not yet clear how Microsoft will tackle the issue.

One option would be to force the console into 50hz mode when using the TV app, though this would seriously affect the platform's multitasking functions.

Currently one workaround allows users to 'trick' the Xbox One console into changing refresh rates.

Posted: Feb 24, 2014 12:35 pm
Related Forum: Xbox Forum

Source: http://www.computerandvideogames.com/450759/xbox-one-eu-pal-television-integration-fix-promised-within-weeks/

Comments

TelePosted: Mon. Feb 24, 2014

I haven't seen a problem with this so far...

MPAAPosted: Mon. Feb 24, 2014

Ethics
RIAA Seriously, I would have thought that Sky and Virgin could transmit in 60hz by now.. Thanks to HDMI, PAL and NTSC are history

hdmi really puts everything in its place when it comes to consoles.

HDMI is a standard, the only thing left between NTSC and PAL is the 50hz vs 60hz because afaik HDMI doesn't use PAL or NTSC colour signaling it uses its own.

MaggardoPosted: Mon. Feb 24, 2014

I figured they would've fixed this sooner, but a fix is better then no fix. So I'm cool with this!

LatiasPosted: Mon. Feb 24, 2014

I don't know how they didn't foresee this problem. It's a well known fact that PAL uses 50HZ when the US uses 60HZ.

-CPPosted: Mon. Feb 24, 2014

That should have been fixed upon release.....

HencePosted: Mon. Feb 24, 2014

Sanctorum Microsoft really need to pick up their game, there are countless glitches and bugs with the X1 that need fixing and those that have already been fixed. It's a terrible console IMO. Then again, the X360 was constantly getting RROD at first release so maybe in a year's time, the X1 will be doing MUCH better?!

You don't think Sony has problem with their PS4? They had tons of glitches and errors through out the launch. So, stop judging the X1 because you see some glitches. Everything thing you own that's technology has glitches and errors. Nothing is perfect.

EthicsPosted: Mon. Feb 24, 2014

RIAA Seriously, I would have thought that Sky and Virgin could transmit in 60hz by now.. Thanks to HDMI, PAL and NTSC are history

hdmi really puts everything in its place when it comes to consoles.

21Posted: Mon. Feb 24, 2014

Microsoft really need to pick up their game, there are countless glitches and bugs with the XB1 that need fixing and those that have already been fixed. It's a terrible console IMO. Then again, the XB360 was constantly getting RROD at first release so maybe in a year's time, the XB1 will be doing MUCH better?!

MPAAPosted: Mon. Feb 24, 2014

Seriously, I would have thought that Sky and Virgin could transmit in 60hz by now.. Thanks to HDMI, PAL and NTSC are history