Microsoft apologizes for Xbox360 cloud save issue

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The Xbox Live service experienced some hiccups recently with its cloud save feature and now Microsoft is making amends with a free month of Xbox Live.

Microsoft notes it's automatically applying a one-month extension to impacted customers. There is no need to call support if you were affected by the outage. Xbox's Major Nelson posts that the company knows who couldn't reach the cloud and will handle it on their end.

Late last week Xbox Live customers reported outages and other issues, along with the cloud save file problem, which would bounce back error "0x807b0198" when trying to load a file.

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Related Forum: Xbox Forum

Source: http://www.joystiq.com/2012/12/31/microsoft-apologizes-for-cloud-save-issue-doles-out-free-month/#comments

Comments

"Microsoft apologizes for Xbox360 cloud save issue" :: Login/Create an Account :: 92 comments

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aBoxOfMintsPosted:

AR15 I wish I was affected by this, I need some live coming real soon.


ya kinda don't want to be a part of this, i lost a month and half's work of minecraft because of it

PoonPosted:

AR15 I wish I was affected by this, I need some live coming real soon.


Same

AR15Posted:

I wish I was affected by this, I need some live coming real soon.

FantasiacPosted:

I wish I was one of these people.

DLTPosted:

Shame I didn't use the cloud and have this problem. Wouldn't mind getting a free month of Live.

SynybunPosted:

Lucky i didn't have anything important in my cloud storage.

CentPosted:

Well that sucks.

HeilPosted:

It kinda sucks that I didnt use Cloud :( I need another month

aBoxOfMintsPosted:

ItsrealCJ So I lost all my saves?


you only lost your saves if you were having cloud errors, I kept getting errors and I was not able to load my minecraft saves

FamousPosted:

VisionaryMGMT How do we claim the free month? My live is almost up...


They will credit it for you.