Microsoft apologizes for Xbox360 cloud save issue

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The Xbox Live service experienced some hiccups recently with its cloud save feature and now Microsoft is making amends with a free month of Xbox Live.

Microsoft notes it's automatically applying a one-month extension to impacted customers. There is no need to call support if you were affected by the outage. Xbox's Major Nelson posts that the company knows who couldn't reach the cloud and will handle it on their end.

Late last week Xbox Live customers reported outages and other issues, along with the cloud save file problem, which would bounce back error "0x807b0198" when trying to load a file.

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Related Forum: Xbox Forum

Source: http://www.joystiq.com/2012/12/31/microsoft-apologizes-for-cloud-save-issue-doles-out-free-month/#comments

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Wiz-Posted:

Poliwrath That is wonderful. Why not supply everyone with a free month of XBL? XBL messed up even more after the Cloud save error than it did when it first started. Some BS man. I wasn't able to get on for 5 hours because XBL was messed up


Couldn't get on for 5 hours. Asks for a month of Xbox Live.

PoliwrathPosted:

That is wonderful. Why not supply everyone with a free month of XBL? XBL messed up even more after the Cloud save error than it did when it first started. Some BS man. I wasn't able to get on for 5 hours because XBL was messed up