Microsoft notes it's automatically applying a one-month extension to impacted customers. There is no need to call support if you were affected by the outage. Xbox's Major Nelson posts that the company knows who couldn't reach the cloud and will handle it on their end.
Late last week Xbox Live customers reported outages and other issues, along with the cloud save file problem, which would bounce back error "0x807b0198" when trying to load a file.
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Related Forum: Xbox Forum
Source: http://www.joystiq.com/2012/12/31/microsoft-apologizes-for-cloud-save-issue-doles-out-free-month/#comments
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