Microsoft apologizes for Xbox360 cloud save issue

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The Xbox Live service experienced some hiccups recently with its cloud save feature and now Microsoft is making amends with a free month of Xbox Live.

Microsoft notes it's automatically applying a one-month extension to impacted customers. There is no need to call support if you were affected by the outage. Xbox's Major Nelson posts that the company knows who couldn't reach the cloud and will handle it on their end.

Late last week Xbox Live customers reported outages and other issues, along with the cloud save file problem, which would bounce back error "0x807b0198" when trying to load a file.

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Related Forum: Xbox Forum

Source: http://www.joystiq.com/2012/12/31/microsoft-apologizes-for-cloud-save-issue-doles-out-free-month/#comments

Comments

"Microsoft apologizes for Xbox360 cloud save issue" :: Login/Create an Account :: 92 comments

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ReaimingPosted:

Efficient I've never used cloud storage, should I?

I myself advise you do.
If you mess up one of your saves on your HDD you can just copy it back onto your HDD from the Cloud Storage.
It has helped me a great deal.

PMLPosted:

ive never and will never use cloud

HaloUKPosted:

Efficient I've never used cloud storage, should I?


Yes, I use it to backup all my saves.

MoanPosted:

Efficient I've never used cloud storage, should I?


For extra storage you should.

neboPosted:

I've never used cloud storage, should I?

MoanPosted:

Reaiming It's funny because I keep back up saves on my cloud and right as my HDD save messed up I deleted it not knowing cloud was acting up.
I was duplicating things for people on Borderlands 2 and I couldn't get access to my save, it was pretty frustrating.


I should back up my saves to, I'm glad you put that.

ReaimingPosted:

It's funny because I keep back up saves on my cloud and right as my HDD save messed up I deleted it not knowing cloud was acting up.
I was duplicating things for people on Borderlands 2 and I couldn't get access to my save, it was pretty frustrating.

PlusnetPosted:

_Soldiers_at_War_ I never use cloud


You should. It's a nice add on. I store some of my player data in there. Very helpful.

ZyphrPosted:

Wasnt aware of this

_Soldiers_at_War_Posted:

I never use cloud