GeneralActivision ID hacked **Advice**Posted:

RiseAboveHate
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Hi guys,

I had my activision ID hacked about 4 weeks and I submitted an account recovery request via the activision support page. I was quoted 7 business days for it to be investigated. It's now been 4 weeks without an update and I've sent numerous email enquiries in via the website and Twitter. I've also tried to connect to the live chat however it seems to be a long wait for an advisor. I appreciate these are tough times and they are probably running with very little staff but has anyone experienced the same thing and has anyone had luck in getting their account back?

I've lost hundreds of pounds worth of DLC and Damascus etc. I was hoping to have it back for the release of Cold War.

Thanks in advance.
#2. Posted:
Mario350
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why not hit forget password? did the hacker change your email?
#3. Posted:
Winja
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Mario350 wrotewhy not hit forget password? did the hacker change your email?


Right? Sounds more like he sold it and wants it back
#4. Posted:
CAMOFLAZH
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RiseAboveHate wroteHi guys,

I had my activision ID hacked about 4 weeks and I submitted an account recovery request via the activision support page. I was quoted 7 business days for it to be investigated. It's now been 4 weeks without an update and I've sent numerous email enquiries in via the website and Twitter. I've also tried to connect to the live chat however it seems to be a long wait for an advisor. I appreciate these are tough times and they are probably running with very little staff but has anyone experienced the same thing and has anyone had luck in getting their account back?

I've lost hundreds of pounds worth of DLC and Damascus etc. I was hoping to have it back for the release of Cold War.

Thanks in advance.


Did you sell your account, this doesn't seem normal.
#5. Posted:
Silky
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Mario350 wrotewhy not hit forget password? did the hacker change your email?

Activision had a security breach of over 500,000 accounts which many of them had their emails and passwords changed.
Also I volunteer for the Activision ambassador program, there has been thousands of these request in the past few days alone, sadly the only way to get it sorted is through the account recovery tool and lately there have been delays with that team responding. Even though you haven't heard back from them I wouldn't lose hope, I imagine they have a backlog.

In all honesty though, the official support for Activision is a shambles.
#6. Posted:
RiseAboveHate
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Mario350 wrotewhy not hit forget password? did the hacker change your email?


I did hit forgot password. The password change email never arrived which led me to the conclusion that the account had been compromised and email changed.
#7. Posted:
RiseAboveHate
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Winja wrote
Mario350 wrotewhy not hit forget password? did the hacker change your email?


Right? Sounds more like he sold it and wants it back


Sold my account lol? I can assure you that's not the case.
#8. Posted:
RiseAboveHate
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CAMOFLAZH wrote
RiseAboveHate wroteHi guys,

I had my activision ID hacked about 4 weeks and I submitted an account recovery request via the activision support page. I was quoted 7 business days for it to be investigated. It's now been 4 weeks without an update and I've sent numerous email enquiries in via the website and Twitter. I've also tried to connect to the live chat however it seems to be a long wait for an advisor. I appreciate these are tough times and they are probably running with very little staff but has anyone experienced the same thing and has anyone had luck in getting their account back?

I've lost hundreds of pounds worth of DLC and Damascus etc. I was hoping to have it back for the release of Cold War.

Thanks in advance.


Did you sell your account, this doesn't seem normal.


I didn't sell my account. I play most days I would never sell my account.
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