A PSN user got his account hacked and lost $600, and Sony won't refund
Reddit user Kadjar claims that his account was hacked. The hacker then used the user’s credit card to make about $600 in purchases from the PlayStation Store. Another thing the hacker did was to deactivate Kadjar’s PS4 from the account.
Kadjar naturally followed through with Sony’s customer support and a few interesting proceedings took place afterwards. According to Kadjar, Sony promised to investigate the incident but said that even if they were to refund him anything, it would be a maximum of $150, which is the maximum amount a person can have in their PSN wallet at any one time.
Additionally, Kadjar was advised that if he were to speak to his credit card company and request a chargeback, he would have his PSN account banned, losing all his purchases, trophies, etc… Which is something Sony has been known to do, according to a few reports on its forums.
Further complicating the matter is that because the hacker deactivated Kadjar’s PS4 and activated theirs instead, he will have to wait six months before he can reactivate his PSN account on his own PS4. The reason being Sony’s policy, which limits the number of times you can deactivate your account from a console to once every six months.
Kadjar has received lots of messages from other users offering to replace the games he would lose. The latest update he posted points towards another Sony representative looking into the matter.
It’s worth noting that we cannot confirm whether or not a hack did indeed take place, but as Kotaku notes, this is probably a good time to remind everyone that Sony, unlike Steam and Xbox Live, does not offer a two-factor authentication system.
Posted:
Related Forum: PlayStation Forum
Source: http://www.vg247.com/2015/03/13/a-psn-user-got-his-account-hacked-and-lost-600-and-sony-cant-refund-him/
Related Articles
Comments
PryzelPosted:
Come on Sony, two step authentication should be a given at this stage, feel really sorry for this guy right now.
-Robert-Posted:
this is why i dont have payment deatils on any of my consoles. prepaid all the way for me
KatsumiChanPosted:
Saw this on Reddit, it's their terrible refund policy. Nothing can be done unless they change it.
VauxhallPosted:
Was it his fault because if it was they no they shouldn't but if it was then they should of
asTroLoGiCaLPosted:
Wow, you would think they would at least be able to trace the IP of where the purchases were made and refund him if there was clear indication that it happened somewhere else.
MickersPosted:
Good one Sony. Although i would screw my PSN account and get a refund from the bank. Is $600 worth a PSN account?
jaqua2Posted:
That would kill me if it was me, I don't think I'd be able to go 6 months without my gamertag lol (*_*')I'm happy people told him they world cover his game costs if he decided to call the bank
GaryPosted:
Sony Support strikes again, he should just get his money back through his bank and take the ban it's not worth having such a hefty bill.
Latest Downloads
- 01. GoreBox: SaveGame (Ancient village of the Paleozoic era)(0)
- 02. Need for Speed: Most Wanted (2005) - SaveGame (0% career, 2 BMWs in the garage)(0)
- 03. [EU] CARX DRIFT RACING ONLINE - PROGRESS SAVE 6 SP DUO (CUSA15633)(3)
- 04. Fallout Shelter Modded Save PC(0)
- 05. Remember Me: SaveGame (The Game done 100%)(0)
- 06. The Long Drive: SaveGame (American pickup)(0)
- 07. Goemon's Great Adventure (US / NTSC) - Nintendo 64 Game Save(1)
- 08. The Long Drive: SaveGame (blue VW Beetle)(0)
- 09. Deadly Creatures | Complete Savegame(0)
- 10. Driift Mania | 100% Savegame(0)
- 11. LostWinds: Winter of the Melodias | 100% Savegame(0)
- 12. Lost Winds | 100% Savegame(0)
- 13. Mega Man 10 | Savegame(0)
- 14. Mega Man 9 | Savegame(0)
- 15. LASTFIGHT Secret character unlocked(1)
Latest Tutorials
- 01. The Redress Of Mira 100% Walkthrough | Trophy & Achievement(447)
- 02. Russian Pinocchio Quick Trophy Guide(549)
- 03. Venatrix Quick Trophy & Achievement Guide(518)
- 04. Call of the Sea 100% Platinum Walkthrough(652)
- 05. Wire Lips 100% Platinum Walkthrough(625)
- 06. The Expanse 100% Platinum Walkthrough | Trophy & Achievement(575)
- 07. Doctor Who: The Edge of Reality - PS4 Platinum P/Thru(533)
- 08. Doctor Who:The Lonely Assassins - 100% Guide(488)
- 09. DAYMARE 1998 PS4 - Full game 100% TROPHY WALKTHROUGH(419)
- 10. Stray Platinum Walkthrough | Trophy & Achievement Guide(446)
- 11. Raji: An Ancient Epic | Complete Gameplay Walkthrough(598)
- 12. Corpse Killer: 25th Anniversary Edition - Longplay(573)
- 13. Song of Horror: Complete Edition Gameplay Walkthrough(401)
- 14. Remoteness 100% All Trophies Walkthrough(585)
- 15. Detective Inspector Mysterious Clues Platinum Walkthrough(507)
"A PSN user got his account hacked and lost $600, and Sony won't refund" :: Login/Create an Account :: 99 comments