Microsoft Responds to Xbox One Petition to bring back DRM

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Xbox One chief product officer Marc Whitten has responded to the recent fan petition asking Microsoft to re-reverse their Xbox One policies. In an interview with IGN, Whitten lamented Microsoft’s back-and-forth messaging since May, admitting that the company still has a lot to work on when it comes to communicating with consumers.

“I think it’s pretty simple. We’ve got to just talk more, get people understanding what our system is,” Whitten told IGN. “The thing that’s really gratifying is that people are excited about the types of features that are possible, and it’s sort of shame on us that we haven’t done as good of a job as we can to make people feel like that’s where we’re headed.”

“The number one thing I want to do is I want to get the product out, because people are going to use it and obviously a lot of this is more evident, but certainly what I want to do right is now is talk more about how we thought about these features,” he continued. “How we thought about how Xbox Live works, how digital works. I see people feeling like we’ve moved away from digital, when certainly I don’t believe that’s the case. I believe we’ve added on choice for people. It was an addition of a feature onto Xbox One, not a removal of a feature. And I understand people see things like Family Sharing and they’re like, ‘Wow, I was really looking forward to that,’ which is more of an engineering reality time frame type-thing.”

As far as the petition, Whitten believes that kind of response is directly related to Microsoft’s recent ability to communicate its policies.

“What it tells me is we need to do more work to talk about what we’re doing because I think that we did something different than maybe how people are perceiving it,” he said. “When I read some of the things like that petition, from my perspective we took a lot of the feedback and, while Xbox One is built to be digital native, to have this amazing online experience, we realized people wanted some choice. They wanted what I like to call a bridge, sort of how they think about the world today using more digital stuff. What we did, we added to what the console can do by providing physical and offline modes in the console. It isn’t about moving away from what that digital vision is for the platform. It’s about adding that choice. Frankly, I think we need to just do more to let people see how the console works, what they’re going to be able to do for it. I think a lot of the things they’re wishing for are frankly there.”

“What it tells me is we need to do more work to talk about what we’re doing because I think that we did something different than maybe how people are perceiving it,” he said. “When I read some of the things like that petition, from my perspective we took a lot of the feedback and, while Xbox One is built to be digital native, to have this amazing online experience, we realized people wanted some choice. They wanted what I like to call a bridge, sort of how they think about the world today using more digital stuff. What we did, we added to what the console can do by providing physical and offline modes in the console. It isn’t about moving away from what that digital vision is for the platform. It’s about adding that choice. Frankly, I think we need to just do more to let people see how the console works, what they’re going to be able to do for it. I think a lot of the things they’re wishing for are frankly there.”

On the subject of the removed Family Sharing feature, we asked Whitten if any kind of road map is in place to restore the ability to share your digital library with family and friends.

“If it’s something that people are really excited about and want, we’re going to make sure that we find the right way to bring it back,” Whitten said. “A ‘road map’ sort of implies more like ‘on date X it’s back’ than I think exists, but we believe really strongly in how you build a great experience on Xbox One for me as an individual, but also for my family. Family Sharing is a great example of how you do that with content. I think you’re going to see us, both with examples like that and with other things, keep pushing on how that’s something great. An example is some of the stuff we’re doing with what we announced around Gold, where other people in the house get the advantages of Gold when I’m a Gold member. You’re going to see us continue to push in those areas.”

Posted:
Related Forum: Xbox Forum

Source: http://uk.ign.com/articles/2013/07/12/microsoft-shame-on-us-for-xbox-one-messaging

Comments

"Microsoft Responds to Xbox One Petition to bring back DRM" :: Login/Create an Account :: 214 comments

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YinPosted:

I'm liking this guy's stance on the issue. It's good that they created that "bridge." It would be cool if they manage to add some of those features later on. I personally won't be bothered if they can't or don't add them, but those extra options are always nice.

CaymanStreetboyPosted:

this is exactly why I'm sticking steam.

TechnologyPosted:

mrkillspree
daw Why can't everyone just be quiet and happy .


Most of us were when they first announced the xbox one.


Your joking right, the most of us. lol
Microsoft only changed there polices because the majority of people were not happy with it and it severely affected there pre-orders. why can't you see this it what most people want, not just a few stupid people are whining about removing drm.

mrkillspreePosted:

daw Why can't everyone just be quiet and happy .


Most of us were when they first announced the xbox one.

lolnoPosted:

I don't see why people had a problem with the DRM stuff. Buy a ps4 if you don't have an Internet connection. That simple

DopestDope_EvaPosted:

this Marc Whitten guy sounds like the only one with a brain who listens to people at M$. and i personally i love the family shearing option.

YurPosted:

daw Why can't everyone just be quiet and happy .


Exactly, just enjoy it.

OasisPosted:

Copy and paste fail.

OT. When you first get the console you should be offered a choice, DRM on no DRM. If you opt in you get all the benefits they first talked about, if not then you get sod all. Simple, none of this trying to please everyone. Because the way things are now they've actually left one side of the community out in the cold just to please the casual gamer.

gtapro151Posted:

Lol i cant beleave people want to be told what they can and cant do with somthing they buy i just cant get over it anyway i wont be getting the one just for the simple fact that they might add it back in a "required" firmware update in the future

Muddyy96Posted:

i hope they dont bring it back, i wanted it when they first had it, everyone was just on the PS4 bandwagon, now they know what it actually does everyone wants it back...**** idiots