EA responds to Watchdog FIFA 13 report

4.6
EA has released a lengthy statement in response to a FIFA 13 segment aired on BBC One consumer rights show Watchdog yesterday evening.

The statement addressed reports of problems with the record breaking footy game, including occurrences of invisible footballs, paid for players disappearing in Ultimate Team mode, and reoccurring game crashes.
EA pointed out that the game "goes through a rigorous, year-long testing process that logs thousands upon thousands of hours of evaluation to ensure a high quality experience at launch and all season long".

Among other things, the publisher said in its response to Watchdog:

In summary, we have already delivered improvements to FIFA 13 to address issues in online connectivity, addressed key issues in game modes like Career Mode and FIFA Ultimate Team, and are actively addressing customer issues related to transactions in the game that have not been executed properly, such as missing coins or FIFA Ultimate Team items. Since we released a major update to the game on October 19, we've seen reported game crashes and other issues drop by more than half.

We have received reports from our fans of rare occurrences where the ball in the game does not appear. Our team continues to investigate these rare events and we will communicate directly with our fans once we have more information.

Our commitment is to not only address issues and necessary fixes to improve the FIFA experience as quickly and effectively as possible, but deliver new services and new content all season long. The process of improving the game experience for our fans is a constant one, and our team continues to work on additional improvements that we will implement and communicate in the coming days and weeks ahead. We know that we have significantly improved the FIFA experience for our fans in recent days, and we fully expect that to continue as we develop and implement additional improvements and fixes.

We understand that some fans may wonder why we can't fix all the known issues at once. That's a fair question and the answer isn't quite as simple. We are delivering improvements and fixes in such a way to ensure the millions of people playing FIFA 13 do not experience undue or overly lengthy network/server outages, that title updates and other improvements are done to a high quality, and that we're confident the changes will improve the FIFA 13 experience for everyone.

We look at all enquiries an individual basis and are investigating the two cases you have brought to our attention, and will be in contact with them directly. Once again, thank you for the opportunity to provide this above information, and we welcome Watchdog to come over to the studio in Vancouver to see all the processes and procedures in place to ensure we're delivering the best game possible for consumers. Please do not hesitate to contact us for any clarification.

Posted:
Related Forum: EAFC Forum

Source: http://www.computerandvideogames.com/376355/ea-responds-to-watchdog-fifa-13-report/

Comments

"EA responds to Watchdog FIFA 13 report" :: Login/Create an Account :: 30 comments

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BlackVeilBridesArmyPosted:

Im On The Side Of Watchdog I Mean Most Of My Freinds Cant Play Someones Ultimate Team Or Play A Friend , Two Of My Freinds Have Also Lost Their Entire Ultimate Team That They Worked Hard On Getting , Its Just A Rushed Game !

oIAD4MoPosted:

Mortar I agree with what others have said, the glitches that are talked about occur a lot more often than what EA claim. Hopefully Fifa 14 will have little to no glitches, or at least none to the extent of Fifa 13.


thats a whole year away
ain't nobody got time for that

Joeshep1997Posted:

benjiii96 It's a good game but my disc gets unreadable quite often.


I've never had disc unreadable....

GrizzlePosted:

Hope they fix freezing glitches soon.

SandStormPosted:

I'll take a pictur on Saturday at my soccer tournament Saturday to prove I play a lot of soccer.

SandStormPosted:

i love soccer I'm 8-0 no joke. but FIFA soccer the video games suck they just try to get as many as there games out there as fast possible note even try to improve them that much

XENO-INFUSIONPosted:

I think EA need to test their games better before releasing them as there servers are complete crap and a waste of time and the game has loads of bugs.


EA need to spend more money on creating/testing the game rather than just rushing it and earning tons of money and not caring about the customers.

Call of duty and many of the top games manage to have servers capable of keeping things running smoothly were as in fifa your restarting the game all the time just to connect to the servers.

-tranmere-Posted:

cant even play my mate cos the ball just goes invisible :(

RemembrancePosted:

L33t-Ninja-Much i hope they fix all the stuff i really do


I really doubt you play FIFA.

AR15Posted:

Never played FIFA but my friends all complain about the bugs and glitches, so for their sake, I hope they fix this soon.