A class-action lawsuit over ‘drifting’ Xbox controllers has been amended to include additional plaintiffs and specific mention of the most recent Elite controllers.
The original lawsuit was filed in April this year and alleged that drifting issues had been experienced by a large volume of Xbox owners across various controller models.
Now an amended complaint – filed on October 2 – has been filed in the US Court for the Western District of Washington, adding an additional seven plaintiffs and demanding a jury trial to address its allegations against Microsoft.
Notably, the updated class-action specifically adds Xbox Elite Series 1 and 2 controllers to the list of peripherals it alleges are experiencing drifting issues. Series 2 controllers went on sale in late 2019.
The amended suit also adds additional detail on the alleged stick defect that causes drifting, the issue which leads to controller movements being registered even when the analogue sticks are left untouched.
The class-action claims that the drifting issue is caused by a controller defect related to the potentiometer within the joystick component—the mechanism that translates the physical movement of the thumbstick into movement within software.
It alleges that this component contains a known design flaw related to a grease-like lubricant, which causes resistive material scraped off a curved track to cause unwanted movement without input from the user.
The lawsuit alleges that Microsoft is fully aware of the drifting defect after numerous online complaints received from its customers, and yet “failed to disclose the defect and routinely refuses to repair the controllers without charge when the defect manifests.”
It claims that the plaintiffs’ experiences are not isolated and that “a large volume of consumers have been complaining about stick drift on Xbox One controllers since at least 2014.”
Along with monetary relief, the plaintiffs are seeking a public injunction requiring Microsoft to notify all Xbox controller owners about the defect.
“Microsoft lures consumers into purchasing the Xbox controllers by touting the Xbox controllers as superior controllers that enhance gameplay, describing the Elite controllers as the ‘world’s most advanced controller’ and emphasizing the Xbox one joysticks and buttons as possessing ‘Ultimate Precision.’,” the complaint reads.
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