Microsoft admits to mistaken Xbox Live bans
The Banhammer has a "reverse" setting after all.
In a post on Microsoft's Major Nelson blog, Xbox Live policy and enforcement team head Stephen Toulouse announced that a number of recent bannings are being overturned on further review.
"We're still conducting our review but the cause appears to be a software issue, not an error on the part of the enforcement team's normal actions," Toulouse said. "It's very specific and occurred between August 29 and September 9, affecting a very small percentage of users." Toulouse emphasized repeatedly that banning consoles is something his team takes seriously, and stressed that the number of mistakenly banned systems was a "tiny set" of those axed from the service during that period.
As for those who found themselves on the banned list unjustly, Toulouse said they don't need to take any action to restore their service, as they should already be able to connect to Xbox Live like normal. Additionally, they will automatically have their account credited in the coming days with 1,200 Microsoft points and three months of Xbox Live Gold.
"You have my assurance that we are investigating how this error occurred and have since discontinued use of the software that was used," Toulouse said.
Posted:
Source: http://uk.gamespot.com/news/6336377/microsoft-admits-to-mistaken-xbl-bans
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Comments
FendPosted:
-Sparkie--Zeus This just shows how **** stupid Microsoft is.
Are you stupid? Ms is one of the smartest companies out there.
You can think what you want, but here is some proof
60$ a year (Ripoff) But its smart because look at the $$$ there making.
Has some of the best software
And there good at what they do.
If they were one of the smartest companies out there, would a mistake like this of happened?
Oh wait NO IT WOULDN'T
Now stop trying to defend a clueless company.
TsukikoPosted:
Stokie1996CCS My console was banned like 2 weeks ago i went on today and i am online with 3 minths of free gold and I Think i Got MSP Too bad i sold all my controllers :(
How do you know if you have no controllers?
I Plugged My PC Keyboard Into My Xbox and Checked :)
No1Posted:
Well that sure does wonders for the people that sold their xbox to get a PS3 It would take a lot more than only 1200 Microsoft points to get me to go back online. I would have gone fully onto PC and I even have 3 xboxes.
SorceryPosted:
CCS My console was banned like 2 weeks ago i went on today and i am online with 3 minths of free gold and I Think i Got MSP Too bad i sold all my controllers :(
How do you know if you have no controllers?
TsukikoPosted:
My console was banned like 2 weeks ago i went on today and i am online with 3 minths of free gold and I Think i Got MSP Too bad i sold all my controllers :(
DopestDope_EvaPosted:
I lol'd so hard when i seen this....
"Toulouse emphasized repeatedly that banning consoles is something his team takes seriously"
^^ Sure you do enforcement team, sure you do.
-Dope
"Toulouse emphasized repeatedly that banning consoles is something his team takes seriously"
^^ Sure you do enforcement team, sure you do.
-Dope
TreyarchedPosted:
djmruless WTF is this Xbox... F this I'm going to PS3
Do it atleast then they wont be able to ban you since their service is hardly ever up and running
ImJelloPosted:
CastleCrashersThe right thing is saying gtfo? last time i checked that doesn't do anything except make people argue and sound like 4 year olds...Kramaticdude the kid is spaming a news post he did the right thing, so why dont you gtfo?CrAzYsHoOtErGrow up and stop saying gtfo.Yusukes Attention xbox 360 players My gamertag is CHRIS44JAMES I am hosting a 10th lobby on modern warefare 2 tonight and a 15th lobby on black ops tommarow msg me back on my Gamertag to sign up.GTFO right now
jimbobjoPosted:
liqour_mandjmruless My Account.... cycotic scopez was banned till 12/31/9999 like a month ago for marketplace thieft. I read this and then tried to sign in again! It still says im banned when in the article its says I should be unbanned! What is up bc I'd to start playing xbox again, Or I might just sell my xbox in general and just started playing on my ps3... Xbox needs to figure out What there doing, Because I'm mad and I really wanna know what happened!nope only consoles get the banned lifted not accounts.
same happened to me... but i did download accounts and marketplace content on my computer a while ago and its a new xbox since i done that and i got banned a week ago, my account not xbox
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