GeneralElgato HD60 S Help
Posted:

GeneralElgato HD60 S HelpPosted:

Skidcar
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Hi friends! (I posted this here to get more attention) I have been searching for help and tips for three days now.

I am having a no signal issue with my Elgato. I don't get a signal on my TV or computer.

I have hooked up my Xbox 360 and PlayStation 4 and I have had zero luck with any of them. It actually worked once, and haven't been able to get it to run since.

I am offering a PayPal reward to anyone that can get me up and running. Cheers.


PC Specs

prnt.sc/s4rdtj
#2. Posted:
Saxbyy
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1. Try disabling HDCP on your PS4
2. Try a different and potentially shorter HDMI cable
3. Make sure everything is up to date (Capture software, Windows update)
#3. Posted:
Skidcar
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Saxbyy wrote 1. Try disabling HDCP on your PS4
2. Try a different and potentially shorter HDMI cable
3. Make sure everything is up to date (Capture software, Windows update)


Thanks but sadly that did not work
#4. Posted:
Saxbyy
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Not sure how new your capture card is but they require USB 3.0 so can you make sure you have it plugged in to one
#5. Posted:
Skidcar
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Saxbyy wrote Not sure how new your capture card is but they require USB 3.0 so can you make sure you have it plugged in to one


3.0 is the blue port, if so, then yes! It's been plugged in that one
#6. Posted:
TehJamJar
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i had this problem with using it for my xbox one.

what i had to do was completely remove elgato software unplug all cords associated and restart my pc then download the software again re plug in everything before starting up elgato then open elgato.

also make sure the power cord that goes from the capture card to the pc is free of slices and kinks.


and make sure the HDMI cords are in the correct sides.
#7. Posted:
GrimReaperSpades
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Did you ever figure this out? I may be able to help.
#8. Posted:
Skidcar
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CorruptRevex wrote Did you ever figure this out? I may be able to help.


Nope, still having issues
#9. Posted:
Tom
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I can't give you an accurate answer but there are many solutions that could fix it.

  • Make sure the cable plugged into your Elgato & PC isn't faulty. ( Even though your Elgato may start up like normal, having a faulty wire can mess with the signal, making it work unexpectedly. )
  • Try switching HDMIs; using a random one you may have sitting around. And, make sure you have the HDMIs going in the IN and OUT ports properly.
  • Try redownloading the software; updates or simple data extracting when you first downloaded it could have gone wrong.
  • An out-of-the-blue solution, but try unplugging any unnecessary USB ports that are being used. Afterward, try seeing if you have a signal.




I use to capture my own videos with an Elgato and I had this problem occur before. Redownloading the software worked for me but it may not in your case.
#10. Posted:
TehJamJar
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Kol wrote
CorruptRevex wrote Did you ever figure this out? I may be able to help.


Nope, still having issues


does your elgato light up when you plug it in?

the fact that theres no signal even to your monitor is weird to me.

could you try going to your device manager go under the sound and game controller section find where it says elgato hd60s and disable it then enable it by right clicking it and then load up the software to check?
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