call your ISP, read to then the MAC ID number i think it is on the modem, they will tell you if its a dated modem or not. i had to do it recently when i upgraded my package from 30 down and 15 up to 200 up and down. just went to the local ISP company and they handed me my new modem

Are you running your connection through wifi? If so you're probably using the older 2.4 ghz channel that limits to around 50 Mb/s. If your router is dual band - provided by the isp, and have a device that's capable of accepting the 5 ghz band you should be able to get the speed you're paying for.

It can also be where you're living as well. If you live in a countryside it can be bad for your internet - - playing on the speeds wise. That's a lot of money for a low internet speed.

Are you running your connection through a cable or wireless? That will make a difference, I get around 60 wireless but just over 100 wired. Could also depend on the distance you are from your router (if using wireless). Finally if you have loads of devices connected it will throttle your speeds, the more devices you have the more the bandwidth will need to be shared across the network.

Also take into account you won't get 100mbps during peak hours of the day, because everybody is on that isp.

You pay $250 a month ?if so thats nuts i pay £80 for sky tv movies and phone line and fibre broad band but internets only about 60mbps buts its still good

Maybe your provider are not able to provide that to you current location due to cabling, is contact them again.

It could have to do with the cables that are ran. My family had this same problem a few years ago and we had the cable company rerun a thicker wire. It worked great afterwarde

It usually says up to 100MB when you buy it so they can cover their themselves when you don't get what they said. I'm currently on 150MB and i get around 50-70 on average although i wouldn't complain about getting 50mb as my girlfriend is on the same internet package as me and gets an average of 10MB

ip wrote Are you running your connection through wifi? If so you're probably using the older 2.4 ghz channel that limits to around 50 Mb/s. If your router is dual band - provided by the isp, and have a device that's capable of accepting the 5 ghz band you should be able to get the speed you're paying for.

I've done a speedtest on both connections and get around the same speeds.