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Call of Duty ELITE FAQs and HELP! ACTIVISION'S ANSWERS HERE!
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Call of Duty ELITE FAQs and HELP! ACTIVISION'S ANSWERS HERE!Posted:
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If you haven't already seen my other Call of Duty: Elite Thread (https://www.thetechgame.com/Forums/t=2480157/call-of-duty-elite-mw3-full-info-faqs.html), I've been trying to keep up with all of the issues and problems going on with Elite. If you have any questions not answered here, please check out my other thread first if you haven't already. Here I'll be dealing with current Elite Issues.
I can't login to ELITE.
I can log in, but nothing is happening.
My password isn't recognized.
How can I reset my password?
I completed registration, but now I get an error message saying my account is linked to another account.
I've signed up and provided my information, but I receive a message saying I don't meet the requirements. (minors)
I provided the wrong email address during registration, how can I reset my email address?
ELITE is telling me I need to upgrade even though I've activated my code.
I've entered my ELITE code, but it doesn't work.
If I'm having trouble logging in, will I still be a Founder?
What about my stats?
What is happening with my Founder's status entitlements?
Are you offering anything to premium members due to the server load issues?
Will I get my Double XP for registering via the ELITE console app?
When will you launch the mobile app?
Are both the free and premium services of ELITE impacted by this issue?
I can't access all of ELITE's features through the console app.
I can't pull up leaderboards on Xbox 360. Is this related to ELITE?
When do you expect the service to be working?
These Questions and Answers were taken from the current CoD Elite support area! I will update them as they come.
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Last edited by Rhadamanthine ; edited 6 times in total
I'll summarize each answer with a "What this means for you" soon
I can't login to ELITE.
Due to overwhelming response, our servers are overburdened. We've fixed the registration process, but logging into the web service or the new ELITE console application remains an issue. We have added more servers and are building a queuing process to allow more users into the service.
If you experience a delay, please be patient. Don't refresh. We are queuing users, so don't refresh. If you do, you could risk your place in line and be required to wait longer.
What does this mean for you?
Be patient and wait. By refreshing your page you actually aren't helping yourself. Either leave the page open or try again later.
If you experience a delay, please be patient. Don't refresh. We are queuing users, so don't refresh. If you do, you could risk your place in line and be required to wait longer.
What does this mean for you?
Be patient and wait. By refreshing your page you actually aren't helping yourself. Either leave the page open or try again later.
I can log in, but nothing is happening.
We're on it. We've added more servers and are implementing some key changes over the next couple weeks to alleviate the demand on the servers, giving all of our players the right experience with ELITE. We appreciate your patience as we make those critical improvements.
ELITE seems to be running very slow.
Most likely this is all related to the same issue of our servers being overloaded. As we implement new updates and hardware you should see performance improve to acceptable levels.
What does this mean for you?
If you're even able to use Elite, it's definitely going to be slow. You should probably just check in once or twice a day until its working properly.
ELITE seems to be running very slow.
Most likely this is all related to the same issue of our servers being overloaded. As we implement new updates and hardware you should see performance improve to acceptable levels.
What does this mean for you?
If you're even able to use Elite, it's definitely going to be slow. You should probably just check in once or twice a day until its working properly.
My password isn't recognized.
Previously players were getting a message claiming their password was not correct, however, this was really tied to the registration and login system overload. If you are still receiving this message upon login and have retried, please reset your password.
What does this mean for you?
Reset your password if you can. If you can't figure out how to do that, try contacting Activision support by phone or WebChat to get it done for you by an Activision customer support employee.
What does this mean for you?
Reset your password if you can. If you can't figure out how to do that, try contacting Activision support by phone or WebChat to get it done for you by an Activision customer support employee.
How can I reset my password?
I completed registration, but now I get an error message saying my account is linked to another account.
This may be due to your email being linked to an old account. If you were in the ELITE beta then your email may still be associated with the old account. Please see THIS page for more information. If you think you do have an old account you can try recovering your password for it. You can request to have it reset by going to:https://profile.callofduty.com/p/forgotpassword.act. Once you reset the password you can login to your profile with your email address.
If you need to you can just create a new account with a different email address. Once you do this you should try to link your gamertag or PSN ID to this new account.
If you need to you can just create a new account with a different email address. Once you do this you should try to link your gamertag or PSN ID to this new account.
I've signed up and provided my information, but I receive a message saying I don't meet the requirements. (minors)
You do need to be 18 or older to register for a Call of Duty ELITE account. If you need help, or have more questions on how to get your account set up please check out our knowledgebase at [ Register or Signin to view external links. ] .
What does this mean for you?
You'll need to make an Elite account with a fake birthdate. Make sure the DoB is before today's date in 1993.
What does this mean for you?
You'll need to make an Elite account with a fake birthdate. Make sure the DoB is before today's date in 1993.
I provided the wrong email address during registration, how can I reset my email address?
Try creating a new account. Go to [ Register or Signin to view external links. ] and create a new account with a new email address. See if you can link your gamertag or PSN ID to this new account. If after doing this you get an error saying that your gamertag or PSN ID is linked to another account, then please contact our support team.
ELITE is telling me I need to upgrade even though I've activated my code.
This issue occurs when you purchase the ELITE premium upgrade via the ELITE console app on Xbox 360. You can still use the premium features on your console. We are aware of this issue and are currently taking steps to have this issue resolved as quickly as possible. Until then, if you want to use any of the premium features of ELITE you must use the console app instead of the website. We apologize for any inconvenience.
I've entered my ELITE code, but it doesn't work.
Try typing in the code again. Accidentally mistyping the key code numbers and letters is responsible for most key code problems. What may look like an I(i) could really be a l(L) or 1. You may also want to allow the servers time to refresh due to the high volume of people accessing the site.
Try downloading and installing the console version of Call of Duty ELITE. Once the console app is installed try redeeming the code again. If you are on an Xbox 360 please make sure that you have an active Gold Live Membership. You may get an invalid code message if you only have a Silver level account. If after trying all troubleshooting options you find that you are still having this issue, please contact support.
Try downloading and installing the console version of Call of Duty ELITE. Once the console app is installed try redeeming the code again. If you are on an Xbox 360 please make sure that you have an active Gold Live Membership. You may get an invalid code message if you only have a Silver level account. If after trying all troubleshooting options you find that you are still having this issue, please contact support.
If I'm having trouble logging in, will I still be a Founder?
Yes. Becoming a Founder is simple. Once you have successfully redeemed your Call of Duty: ELITE membership token on Xbox Live Marketplace or the PlayStation Store, or have purchased directly within either console, all you need to do is log in once and play a multiplayer game in MW3. You are all set at that point. Logging into the game after purchasing activates your Founder status automatically.
What does this mean for you?
Founder Status, just like most of Elite's features, is currently unavailable. If you purchased premium before the 13th or redeemed a Hardened Edition code, you'll get your Founder status, but it will be delayed.
What does this mean for you?
Founder Status, just like most of Elite's features, is currently unavailable. If you purchased premium before the 13th or redeemed a Hardened Edition code, you'll get your Founder status, but it will be delayed.
What about my stats?
All of your gameplay stats are secure, regardless of when or if you ever choose to log in to Call of Duty ELITE. All Call of Duty gameplay stats history are stored in a completely different database separate from the ELITE service. Whenever you log in to ELITE, the entire history of your MW3, and Black Ops, gameplay stats will be available to you.
What is happening with my Founder's status entitlements?
The studio teams are investigating this issue, and we will report back soon with an update. Getting all Founders their MW3 in-game benefits is a priority to us.
What does this mean for you?
Again, Patience is critical. Your founder benefits will show up once your founder status does, which means you'll have to wait for Activision to complete their maintenance.
What does this mean for you?
Again, Patience is critical. Your founder benefits will show up once your founder status does, which means you'll have to wait for Activision to complete their maintenance.
Are you offering anything to premium members due to the server load issues?
Yes. For all Founders, we are automatically extending your premium membership by 30 days. We will ensure that all premium members get their full year of service and content.
What does this mean for you?
Activision is rewarding your patience! If you become a premium member now, they'll add 30 days to your 1-year subscription, regardless of how long the delays are. Even if these delays last for a week, you'll be gaining 3 free weeks of membership on the back end.
What does this mean for you?
Activision is rewarding your patience! If you become a premium member now, they'll add 30 days to your 1-year subscription, regardless of how long the delays are. Even if these delays last for a week, you'll be gaining 3 free weeks of membership on the back end.
Will I get my Double XP for registering via the ELITE console app?
Yes. The team is implementing this fix ASAP and we will report back when this goes live.
What does this mean for you?
Keep checking in with Activision to see if they've implemented this! Your Double XP will automatically apply, so when you are playing MW3 you'll notice the bonus.
What does this mean for you?
Keep checking in with Activision to see if they've implemented this! Your Double XP will automatically apply, so when you are playing MW3 you'll notice the bonus.
When will you launch the mobile app?
Since we do not want to add even more stress to the back-end servers, we are holding back on launching the ELITE mobile applications until the service is stable and our players can easily access it. We will have the apps ready to launch as soon as we are comfortable the experience will be a great one, and will update with more information soon.
Are both the free and premium services of ELITE impacted by this issue?
Yes. All ELITE services share the same login and data infrastructure, and are equally impacted by the capacity issues.
I can't access all of ELITE's features through the console app.
In order to reduce the strain on the back-end from the tremendous consumer reaction to the console app, we are limiting the number of features available at this time to alleviate that strain on the service and provide our team the flexibility to add more servers and update the systems to accommodate the full application.
I can't pull up leaderboards on Xbox 360. Is this related to ELITE?
This issue is specific to ELITE. We have identified the issue and hope to have it resolved quickly.
When do you expect the service to be working?
We are making fixes daily and working around the clock to ensure as many members as possible can enjoy the service. This is not going to happen overnight, but something that we are working over the course of the next several days.
These Questions and Answers were taken from the current CoD Elite support area! I will update them as they come.
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Last edited by Rhadamanthine ; edited 6 times in total
#2. Posted:
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Well, i have an Elite account and i have linked my gamertag, but on my xbox360 when i try and go to elite it says something like "This account is not permitted to access call of duty ELITE" <<Something like that, Help Me?
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I get this message when I proceed into CoD ELITE:
"Sorry, an unexpected error occurred.
We are working on the problem. Please try again later".
"Sorry, an unexpected error occurred.
We are working on the problem. Please try again later".
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MatteH wrote Well, i have an Elite account and i have linked my gamertag, but on my xbox360 when i try and go to elite it says something like "This account is not permitted to access call of duty ELITE" <<Something like that, Help Me?
Is your Xbox Live account registered to you as a minor? If you're under 18 it won't permit you to use the account.
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Also, see the new Sticky posted by Snowhiter a few moments ago.
https://www.thetechgame.com/Forums/t=2492418/mw3-cod-elite-founder-info.html
https://www.thetechgame.com/Forums/t=2492418/mw3-cod-elite-founder-info.html
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Great post btw I have got a question.I have the Hardened Edition so I have Elite membership and its been activated but I have also an Call Of Duty Elite Founder card it has a code on the back but were do I enter it to is it on the site or do I redeem it on xbox. Please help.
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Pigyz wrote Great post btw I have got a question.I have the Hardened Edition so I have Elite membership and its been activated but I have also an Call Of Duty Elite Founder card it has a code on the back but were do I enter it to is it on the site or do I redeem it on xbox. Please help.
The Code on your CoD Elite Founder card is just for looks. It's not even the same sequence as an Xbox Live code. No worries!
If you redeemed the code on back the CoD Elite Manual, you're all set.
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Rhadamanthine wrotePigyz wrote Great post btw I have got a question.I have the Hardened Edition so I have Elite membership and its been activated but I have also an Call Of Duty Elite Founder card it has a code on the back but were do I enter it to is it on the site or do I redeem it on xbox. Please help.
The Code on your CoD Elite Founder card is just for looks. It's not even the same sequence as an Xbox Live code. No worries!
If you redeemed the code on back the CoD Elite Manual, you're all set.
Thank mate yeah I done the code on the back of the manual. One more thing I dont have the extras I dont have the extra camo or anything should it automatically do it or no. Ill rep you now aswell.
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Pigyz wroteRhadamanthine wrotePigyz wrote Great post btw I have got a question.I have the Hardened Edition so I have Elite membership and its been activated but I have also an Call Of Duty Elite Founder card it has a code on the back but were do I enter it to is it on the site or do I redeem it on xbox. Please help.
The Code on your CoD Elite Founder card is just for looks. It's not even the same sequence as an Xbox Live code. No worries!
If you redeemed the code on back the CoD Elite Manual, you're all set.
Thank mate yeah I done the code on the back of the manual. One more thing I dont have the extras I dont have the extra camo or anything should it automatically do it or no. Ill rep you now aswell.
They will automatically give them to you, so long as you've activated your premium subscription and played MW3. They said it can take up to 48 hours, but I think it could be more while they fix things.
I haven't gotten mine either
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