Sony UK has 'pool of stock' to deal with 'dead on arrival' PS4s

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Sony UK has prepared for any malfunctioning PS4 consoles, including the dreaded "blinking blue light" error. PlayStation UK Managing Director Fergal Gara told Eurogamer Sony has a stock of PS4s ready to deal with any consoles that are "dead on arrival."

"One thing we've done within our stock allocation is make sure we've got a pool of stock to deal with any 'dead on arrival' issues," Gara said. "It's not a vast volume, because there's no evidence to suggest we need a vast volume to deal with that. But our consumer services helpline is there to support gamers and solve any problems that do emerge."

When the PS4 launched in North America on November 15, reports of isolated issues started to surface. Now, with the PS4 enjoying the most successful launch week in UK video game history, Sony says the roll-out has benefitted from the extra time between regional launches. "[There has been] no major panic or changes required, but little bits of fine-tuning, not just on our side but also on the publishers' side," Gara said. "So, some small little glitches on some games that can be ironed out, patched and tweaked before it comes into Europe." Gara concluded, "the great news is there isn't anything serious."

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Related Forum: PlayStation Forum

Source: http://www.joystiq.com/2013/12/02/sony-uk-has-pool-of-stock-to-deal-with-dead-on-arrival-ps4s/

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"Sony UK has 'pool of stock' to deal with 'dead on arrival' PS4s" :: Login/Create an Account :: 69 comments

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AimiPosted:

Wow thats a ton of ps4's.... XD

LatiasPosted:

TTG_KoReKz
Metered
Industrialist
Metered
Caszech Its great how they prepared for the event of any faulty consoles.


But think about it... Should they have to if they would've took the one extra minute to build them right? Really there shouldn't be a need for replacements when it could've been done right the first time.

Yeah because every newly released electronic never has ANY kinds of faults, so why should the PS4 right? Its not like there are limitless things that could go wrong when mass producing a new product.
(Sarcasm intended)




I get what your coming from but there was over 20,000 products that needed to be replaced which is quite high, but I totally understand what you're saying.



Quite hight for roughly 2 million consoles worldwide seriously?


Agreed the PS4 failure rate was actually really good.

YopPosted:

Is it easy to fix if someone was to get it?

HOFPosted:

Awesome that they care tho!

UnevenPosted:

Metered
Industrialist
Metered
Caszech Its great how they prepared for the event of any faulty consoles.


But think about it... Should they have to if they would've took the one extra minute to build them right? Really there shouldn't be a need for replacements when it could've been done right the first time.

Yeah because every newly released electronic never has ANY kinds of faults, so why should the PS4 right? Its not like there are limitless things that could go wrong when mass producing a new product.
(Sarcasm intended)




I get what your coming from but there was over 20,000 products that needed to be replaced which is quite high, but I totally understand what you're saying.



Quite hight for roughly 2 million consoles worldwide seriously?

CRMPosted:

Hope i don't get the stupid light

MeteredPosted:

Industrialist
Metered
Caszech Its great how they prepared for the event of any faulty consoles.


But think about it... Should they have to if they would've took the one extra minute to build them right? Really there shouldn't be a need for replacements when it could've been done right the first time.

Yeah because every newly released electronic never has ANY kinds of faults, so why should the PS4 right? Its not like there are limitless things that could go wrong when mass producing a new product.
(Sarcasm intended)


I get what your coming from but there was over 20,000 products that needed to be replaced which is quite high, but I totally understand what you're saying.

ViIIainPosted:

Metered
Caszech Its great how they prepared for the event of any faulty consoles.


But think about it... Should they have to if they would've took the one extra minute to build them right? Really there shouldn't be a need for replacements when it could've been done right the first time.

Yeah because every newly released electronic never has ANY kinds of faults, so why should the PS4 right? Its not like there are limitless things that could go wrong when mass producing a new product.
(Sarcasm intended)

DissPosted:

Medion Preparing for something that shouldn't happen with a hardware company. Good job Sony... /sarcasm


Every electronic device has problems when it is first released.

closetPosted:

GT-R Looks like sony keeps running into more and more issues.


It's actually the same issue


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