IPv6 wrote Console wars and console vs pv is pretty pathetic too argue over i believe its a marketing ploy but anyway have you tried re-downloading your account to your console that worked once for me don't hate I am only trying too help.

I've managed to find a fix for it, i moved the game file from my internal to external and then back again and now the update doesn't seem to get stuck, strange

I'm still waiting for an email I would get within 72hours, it's 2 weeks later now like what?!