The company said today that players who've lost their online character shouldn't attempt to create a new one in the empty slot where their avatar would normally appear.
"If you have previously created a character but see an empty character selection screen when entering GTA Online, please back out to GTAV Story Mode and try re-entering GTA Online through the pause menu (repeat or wait until Rockstar cloud servers are back up). Do not create a new character in the empty slot where your character should be.
"If you receive the message 'The Rockstar Cloud Servers Are Unavailable', please return to GTAV Story Mode and follow the steps above. Please do not press "Retry" on the message and do not proceed online with saving disabled, as this may lead to overwriting your existing character. We apologize for this inconvenience and are working on a permanent fix for these issues."
Rockstar confirmed earlier this week that it had received reports from some players who experienced losing characters, progress, items, and/or in-game cash.
"We are working diligently to identify and correct the causes for these losses, as well as to establish how best to restore any lost progress and value," the studio said. "If you would like to receive an automatic email notification as soon as there is more information about this, please log into the Support Site."
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Related Forum: Grand Theft Auto Forum
Source: http://www.computerandvideogames.com/432945/gta-online-users-shouldnt-create-a-new-character-to-replace-missing-one/
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