Microsoft admits to mistaken Xbox Live bans
The Banhammer has a "reverse" setting after all.
In a post on Microsoft's Major Nelson blog, Xbox Live policy and enforcement team head Stephen Toulouse announced that a number of recent bannings are being overturned on further review.
"We're still conducting our review but the cause appears to be a software issue, not an error on the part of the enforcement team's normal actions," Toulouse said. "It's very specific and occurred between August 29 and September 9, affecting a very small percentage of users." Toulouse emphasized repeatedly that banning consoles is something his team takes seriously, and stressed that the number of mistakenly banned systems was a "tiny set" of those axed from the service during that period.
As for those who found themselves on the banned list unjustly, Toulouse said they don't need to take any action to restore their service, as they should already be able to connect to Xbox Live like normal. Additionally, they will automatically have their account credited in the coming days with 1,200 Microsoft points and three months of Xbox Live Gold.
"You have my assurance that we are investigating how this error occurred and have since discontinued use of the software that was used," Toulouse said.
Posted:
Source: http://uk.gamespot.com/news/6336377/microsoft-admits-to-mistaken-xbl-bans
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Comments
SparkiesPosted:
-Zeus This just shows how **** stupid Microsoft is.
Are you stupid? Ms is one of the smartest companies out there.
You can think what you want, but here is some proof
60$ a year (Ripoff) But its smart because look at the $$$ there making.
Has some of the best software
And there good at what they do.
majinvegeta123Posted:
TauntzE I hope I get un-banned soon.
I want to buy Resident Evil 4. :)
if your not un banned now you wont be proof
(Toulouse said they don't need to take any action to restore their service, as they should already be able to connect to Xbox Live like normal.)
majinvegeta123Posted:
i got banned withhin that time frame and im still banned did absolutely nothing wrong **** microsoft
bsmPosted:
i got banned for downloaded a FREE OFFER in the black ops store,does that mean ill still get mine back? doubt it :(
JealousPosted:
Lol at all the people thinking they can sue microsoft.. Good luck versus a multi billionaire company.. It costs $1000 just to start the case... Then you'll probably loose another $1000 or so just doing the case. and you'll loose it.. Rofl
SparkiesPosted:
liqour_manMEXxTROJANSBut he didnt act out of terms over the code of conduct. Thus he didnt break any rules and didnt deserve to be bannedJacob8hockeyemmanuel804 well doesnt that entitle someone to be able to sue them? i mean they kicked them off of XBL for no reason and now they speak up basically taking hundreds of dollars away from them
First off they can ban anyone they want because you are using their product. So no, you can't sue them for banning you, even if it is for no reason (from my understanding).
And if you read the article you would know they added 1200MSP and 3 months of gold to those who got banned.
I think they reserve the right to ban u cuz u accept the terms and conditions when u sign up
It would be possible to sue them for that but good look your going up a multi-billion company so yea
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