Will be looking and reporting any fraud going on

PREOOF

Chat Started: Tuesday, January 28, 2014, 12:38:37 (-0800)

Chat Origin: Call Of Duty EN Auth

Agent Jonathan P
( 8s ) Jonathan P: Activision Support reporting for duty!
( 16s ) zach keller: Hi how are you?
( 26s ) Jonathan P: Hello there, thank you for contacting Activision Customer Support for Call of Duty. My name is Jonathan. How may I help you today?
( 2m 6s ) zach keller: Yes last night was invited to a private match, as soon as i joined the lobby it started, the map loaded and once we were in game the host ended it and then closed the lobby. Only to find out that my stats were messed with, I am a paying customer of xbox live and play many of the COD series alot, and for this to happen and take away my time well wasted is rather aggrevating
( 2m 39s ) Jonathan P: Oh, I am sorry to hear that you experienced some thing like that while playing the game. No worries, I will do my best to help you out.
( 3m 6s ) Jonathan P: To better assist you with this. May I ask for your gamertag, console you're using to play the game, and the email address you used to log in to our support website?
( 3m 56s ) zach keller: Xbox 360 GT: yea right, Email: you want it
( 4m 25s ) Jonathan P: Thank you for sharing this information with us. May I ask, did your rank suddenly went up or jumped on a higher level?
( 4m 55s ) zach keller: no it decreased significantly and i lost my K/D and Win/Loss
( 5m 23s ) zach keller: it started me completely over on the prestige system, along with infinity negative squad points
( 6m 24s ) zach keller: oh uhh you do know were talking about COD Ghost....i clicked that before this window came up...not sure why it says MW3
( 7m 19s ) Jonathan P: Thank you for clarifying that. Here's what I can do, I will be creating a case on your account and will need to forward that to the appropriate party that will fix this. I will be putting this case on the highest priority so that it will be taken cared of as quickly as possible.
( 8m 21s ) zach keller: and is there a log where you guys can see where i was at in the game? or did this totally wipe out any informaiton you had as far as my combat record went?
( 8m 57s ) Jonathan P: I may need to ask a few questions regarding this to get this fixed.
( 9m 26s ) zach keller: i realy hope this is fixed rather quick, i cant even play the game in a comfortable state....playing for no reason actually because im unable to buy anything or more forward for that matter
( 9m 34s ) zach keller: really*
( 9m 41s ) Jonathan P: When did this exactly happened?
( 9m 53s ) zach keller: last night at around 2:30
( 9m 58s ) zach keller: A.M.
( 10m 7s ) Jonathan P: Thank you so much for that. Do you happen to know what is the gamer tag of the host? or the hacker?
( 10m 20s ) zach keller: uhmm let me see if he is in recents
( 10m 58s ) Jonathan P: Sure.
( 11m 7s ) Jonathan P: Let me know if you already checked it.
( 11m 34s ) zach keller: i had to power on my xbox its loading now
( 13m 26s ) zach keller: no hes no longer in my recents
( 13m 35s ) zach keller: i was hoping it was a temporary thing
( 14m 6s ) Jonathan P: I see, that' alright. May I ask what rank should you be at and what is your current rank?
( 14m 37s ) zach keller: right now im prestige 0 i cannot remember what i was at
( 14m 44s ) zach keller: 4 or 5?
( 16m 2s ) Jonathan P: Providing the exact information would help us investigate this thoroughly.
( 16m 33s ) zach keller: i had the fourth character half way through prestiging
( 17m 53s ) Jonathan P: And it's rank?
( 18m 19s ) zach keller: 29
( 18m 48s ) zach keller: it did not mess with weapon camos or operations just with my prestige and stats
( 19m 25s ) zach keller: and squad points
( 19m 32s ) zach keller: i had 92 before they went negative
( 19m 52s ) Jonathan P: If I got you correctly, before the hack you were on Prestige 4 / 5 with a rank of 29. After the hack you lose your prestige and rank was back to 0?
( 20m 41s ) zach keller: well not all the way to a zero, i was a level 2 after he did what he did, other than that you have it right
( 21m 10s ) Jonathan P: I see, and you estimated time played?
( 21m 21s ) zach keller: 4d
( 21m 42s ) zach keller: give or take a few hours
( 21m 53s ) Jonathan P: Thank you so much. Let me just create the case.
( 23m 4s ) Jonathan P: You can always update the case by logging in to [ Register or Signin to view external links. ] , then go to My Support and My Cases. Here is the case number for this issue, 03133888.
( 24m 1s ) Jonathan P: Just to set your expectation, we don't have a time frame on the resolution for this since this is handled by a different team. I would like to ask for your patience and understanding in advance. And I apologize if this has brought your some inconvenience.
( 25m 3s ) zach keller: wow so i just have to wait for you guys to "get around" to it? I pay money every day to play this game and this is the support I recieve?
( 27m 20s ) Jonathan P: You don't need to worry, from here on, we will be working on your case as soon as possible. You will likely receive an email once this issue has been resolved.
( 27m 37s ) Jonathan P: What I did is that I requested your profile to be checked and fixed by our higher parties.
( 28m 28s ) zach keller: what i need to know is this a 1...2 week thing or will I be able to enjoy my game in a couple hours?
( 29m 39s ) Jonathan P: You can play the game based on your own discretion. This will be handled by our higher parties for further verification and investigation. If your rank and stats have become corrupted, the Call of Duty servers will restore them using the most recently stored backup.
( 31m 7s ) Jonathan P: For the meantime, would there be anything else I can help you with aside from your earlier concern?
( 31m 30s ) zach keller: ok can you assist me with getting in touch with a supervisor or something of the sort?
( 31m 56s ) Jonathan P: I can provide you our phone support. May I ask for your current location?
( 32m 6s ) zach keller: Lampasas, TX
( 33m 27s ) Jonathan P: Here is our phone support number: US: 1-310-255-2050
( 34m 44s ) Jonathan P: Do you have any more questions or concerns that you would like to bring to our attention today?
( 34m 53s ) zach keller: ok so i logged into ghost and now everything is set back to as if i just bought the game
( 35m 9s ) zach keller: but thats not gonna work either
( 36m 9s ) Jonathan P: For the meantime, I will forward this to the appropriate parties for further investigation and verification to request for a fix.
( 40m 14s ) Jonathan P: If you have further questions regarding any Activision-related issues, please let me know. I will stay on the line for two minutes on your response.
( 42m 0s ) Jonathan P: Since I am not receiving any reply from you, I will initiate to end the session to accommodate other customers. If you have any further need of assistance, please feel free contact us again. For future updates about the game please log on to [ Register or Signin to view external links. ] or follow us on Twitter: [ Register or Signin to view external links. ] .


I will milk it out and you people will pay:)


**EDIT**

And this time I will not fail to get the gamertags involved. Reports will also be made to Xbox.