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Need Help + Rep
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Need Help + RepPosted:

Wavelength
  • TTG Fanatic
Status: Offline
Joined: Dec 17, 201112Year Member
Posts: 4,441
Reputation Power: 178
Status: Offline
Joined: Dec 17, 201112Year Member
Posts: 4,441
Reputation Power: 178
So this morning I signed into my Xbox live account and everything was fine. Then I sign into my Hotmail account and it says that I need to verify if this was my account so I did. I had 1500 Microsoft points on my account and now they're gone! I go to billing and it says I bought Premium Gold Jumbo and Premium Gold Pack. What's going on can anyone help me?
#2. Posted:
gluppy
  • Prospect
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Joined: Mar 26, 201212Year Member
Posts: 625
Reputation Power: 29
Status: Offline
Joined: Mar 26, 201212Year Member
Posts: 625
Reputation Power: 29
you well need to ring up microsoft bro at happend to me but with member ship they well give you a free code and your old code back ats what they did with me its just a server problem so hope i helped bro
#3. Posted:
1776
  • TTG Senior
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Joined: Jul 04, 201211Year Member
Posts: 1,396
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Status: Offline
Joined: Jul 04, 201211Year Member
Posts: 1,396
Reputation Power: 74
Call Microsoft, and tell them you had a problem with your account. Explain to them what happened. Your account was probably accessed, or something, but if not you should call them They usually will give you 1600 MSP.
#4. Posted:
Famous
  • Retired Staff
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Joined: Dec 22, 201112Year Member
Posts: 17,361
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Status: Offline
Joined: Dec 22, 201112Year Member
Posts: 17,361
Reputation Power: 6246
Your account could of been hacked or something, however call up Xbox Support, they should be able to lock the account and look over somethings.
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