And the controllers are completely updated

Why would you buy a shiity headset you could of got a good one for that price

supermclovin510 wrote My xb1 stereo headset won't pick up other people talking they can hear me but I can't hear them I've checked the privacy settings and its circled at adult can anyone help or is anyone having the same problem

So you purchased the add on that plugs into your controller and from that add on connects your headset? (Example: [ Register or Signin to view external links. ] )

If so, check that add on that is plugged into the controller. You should see two icons, one man+ and a controller+ , you want to press the man+ a few times which increases volume for chat and reduces game volume.

Seems like you have game volume maxed to mute out chat.