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Please Help, My Account was Hacked
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Please Help, My Account was HackedPosted:

711
  • Powerhouse
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Joined: Nov 22, 201310Year Member
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ok so my account got hacked and microsoft wont do anything about it because the kid that jacked the account somehow changed the email on the account, making it so i cant login... anyone help? You will be rewarded if you can help me
#2. Posted:
Famous
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Only Xbox Support can help you. I would keep calling.
#3. Posted:
711
  • Powerhouse
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Famous_Energy wrote Only Xbox Support can help you. I would keep calling.

The lady I was on the phone with wanted the email on the account, which was change. i told her that and she said that its unusual and there is nothing that she can do to help me get it back without proof that i owned the account
#4. Posted:
Didusas
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Shouldn't there be an IP address which you were using to login to your account?

Sorry for my english..
#5. Posted:
Sox
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Call MS. they will ask questions. Even like what was the old email associated with the account and all other things.

If they believe you own the account, they will open an investigation takes between 7-14 days.

You need to phone up asap it's your only way.
#6. Posted:
Nathan
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Motto: Chat is... well you know...
Motto: Chat is... well you know...
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This happened to me about 3 years ago and I recently only just got back my account, the guy changed everyone email and pass but I had a copy off it on my laptop and I put it back on my xbox and when it came up saying I need to sign in using the correct email and pass te email was already their so I got it back,

They asked me for my console ID, IP address, any billing info that was onit, security question answer
#7. Posted:
Whey
  • Gold Gifter
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Associated with the email for the account click on change password and it may ask for the answer to the security question, you will know that and he won't.

Hopefully that will help you to get the account back in to your hands.
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