Ubisoft has garnered backlash from fans after reports indicate inactive accounts will be closed, resulting in entire game libraries being lost permanently.

With the rise of digital video games and digital storefronts in the past decade, more and more gamers are opting to purchase video games digitally for a variety of reasons.

As such, many companies have opted to start their own digital storefronts to host entire game libraries in one place. Storefronts like Steam, the Epic Games Store, and GOG are just a few of the largest digital storefronts players can use.

Ubisoft also offers a digital storefront where players can house their digital Ubisoft titles — though inactive users may be at risk of losing their entire library.

The situation rose to the attention of gamers thanks to a tweet that claimed, “Ubisoft closes your account if you haven’t logged in for some time. You will lose all your games purchased forever.”

UBISOFT closes your account if you haven’t logged in for some time.

You will lose all your games purchased forever. pic.twitter.com/exC78bUt93

— AntiDRM🔴 (@PC_enjoyer) July 19, 2023

The tweet included a screenshot of an automatically-generated email from Ubisoft notifying a player that their account was being temporarily suspended for inactivity. Upon receiving this email, that player would have 30 days to sign back into their account before Ubisoft would “close it permanently.”

Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to…

— Ubisoft Support (@UbisoftSupport) July 20, 2023

Many social media users were skeptical of whether this email was actually a phishing scam or not until the official Ubisoft Support account replied to the tweet and confirmed ways to reactivate an inactive account.

Posted: Jul 25, 2023 10:47 am
Related Forum: PC Gaming Forum

Source: https://www.dexerto.com/gaming/ubisoft-receives-backlash-for-deleting-inactive-users-entire-game-libraries-2221864/