A PSN user got his account hacked and lost $600, and Sony won't refund

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Someone has had their PSN account hacked, their PS4 deactivated and their account used on a new console to fraudulently purchase content worth $600. Sony’s customer support channels don’t look like they’ll be getting him that money back.

Reddit user Kadjar claims that his account was hacked. The hacker then used the user’s credit card to make about $600 in purchases from the PlayStation Store. Another thing the hacker did was to deactivate Kadjar’s PS4 from the account.

Kadjar naturally followed through with Sony’s customer support and a few interesting proceedings took place afterwards. According to Kadjar, Sony promised to investigate the incident but said that even if they were to refund him anything, it would be a maximum of $150, which is the maximum amount a person can have in their PSN wallet at any one time.

Additionally, Kadjar was advised that if he were to speak to his credit card company and request a chargeback, he would have his PSN account banned, losing all his purchases, trophies, etc… Which is something Sony has been known to do, according to a few reports on its forums.

Further complicating the matter is that because the hacker deactivated Kadjar’s PS4 and activated theirs instead, he will have to wait six months before he can reactivate his PSN account on his own PS4. The reason being Sony’s policy, which limits the number of times you can deactivate your account from a console to once every six months.

Kadjar has received lots of messages from other users offering to replace the games he would lose. The latest update he posted points towards another Sony representative looking into the matter.

It’s worth noting that we cannot confirm whether or not a hack did indeed take place, but as Kotaku notes, this is probably a good time to remind everyone that Sony, unlike Steam and Xbox Live, does not offer a two-factor authentication system.

Posted:
Related Forum: PlayStation Forum

Source: http://www.vg247.com/2015/03/13/a-psn-user-got-his-account-hacked-and-lost-600-and-sony-cant-refund-him/

Comments

"A PSN user got his account hacked and lost $600, and Sony won't refund" :: Login/Create an Account :: 99 comments

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CybotzPosted:

If it was Xbox and it also wouldn't of gotten hacked aswell.

CybotzPosted:

Lol. I bet that Xbox would refund him.

DankStorm-Posted:

This is also why I don't like psn

DankStorm-Posted:

Wow, this sucks, this is why you don't buy from china :kappa:

eSportsPosted:

PSN needs to get better security, but xbox is better

21Posted:

XxJordan123xX thats why u buy shit made in the usa and not shitty products from china where all they sell is chicken and fries and dont even know english


Ah racism. The stupidity in this post is simply unbelievable.

On topic- If this is true, pretty pathetic on Sony's part IMHO.

-StitchPosted:

Well.... What got his account hacked in the first place?

XxJordan123xXPosted:

thats why u buy shit made in the usa and not shitty products from china where all they sell is chicken and fries and dont even know english

OhDiegoCostaPosted:

NBC It really sucks that Ps4 is clearly the better console in this generation. They don't seem to care about anyone but themselves. Xbox however has really stepped their game up, but the One is just inferior. My opinion is also quite unbiased, because I own both Xbox and Playstation.


If the fault came courtesy of the user, Sony took the correct stance. I agreee the PS4 is better and that Sony can be incompetent but I don't think this necessarily tarnishes them.

NBCPosted:

It really sucks that Ps4 is clearly the better console in this generation. They don't seem to care about anyone but themselves. Xbox however has really stepped their game up, but the One is just inferior. My opinion is also quite unbiased, because I own both Xbox and Playstation.