Microsoft Responds to Xbox One Petition to bring back DRM

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Xbox One chief product officer Marc Whitten has responded to the recent fan petition asking Microsoft to re-reverse their Xbox One policies. In an interview with IGN, Whitten lamented Microsoft’s back-and-forth messaging since May, admitting that the company still has a lot to work on when it comes to communicating with consumers.

“I think it’s pretty simple. We’ve got to just talk more, get people understanding what our system is,” Whitten told IGN. “The thing that’s really gratifying is that people are excited about the types of features that are possible, and it’s sort of shame on us that we haven’t done as good of a job as we can to make people feel like that’s where we’re headed.”

“The number one thing I want to do is I want to get the product out, because people are going to use it and obviously a lot of this is more evident, but certainly what I want to do right is now is talk more about how we thought about these features,” he continued. “How we thought about how Xbox Live works, how digital works. I see people feeling like we’ve moved away from digital, when certainly I don’t believe that’s the case. I believe we’ve added on choice for people. It was an addition of a feature onto Xbox One, not a removal of a feature. And I understand people see things like Family Sharing and they’re like, ‘Wow, I was really looking forward to that,’ which is more of an engineering reality time frame type-thing.”

As far as the petition, Whitten believes that kind of response is directly related to Microsoft’s recent ability to communicate its policies.

“What it tells me is we need to do more work to talk about what we’re doing because I think that we did something different than maybe how people are perceiving it,” he said. “When I read some of the things like that petition, from my perspective we took a lot of the feedback and, while Xbox One is built to be digital native, to have this amazing online experience, we realized people wanted some choice. They wanted what I like to call a bridge, sort of how they think about the world today using more digital stuff. What we did, we added to what the console can do by providing physical and offline modes in the console. It isn’t about moving away from what that digital vision is for the platform. It’s about adding that choice. Frankly, I think we need to just do more to let people see how the console works, what they’re going to be able to do for it. I think a lot of the things they’re wishing for are frankly there.”

“What it tells me is we need to do more work to talk about what we’re doing because I think that we did something different than maybe how people are perceiving it,” he said. “When I read some of the things like that petition, from my perspective we took a lot of the feedback and, while Xbox One is built to be digital native, to have this amazing online experience, we realized people wanted some choice. They wanted what I like to call a bridge, sort of how they think about the world today using more digital stuff. What we did, we added to what the console can do by providing physical and offline modes in the console. It isn’t about moving away from what that digital vision is for the platform. It’s about adding that choice. Frankly, I think we need to just do more to let people see how the console works, what they’re going to be able to do for it. I think a lot of the things they’re wishing for are frankly there.”

On the subject of the removed Family Sharing feature, we asked Whitten if any kind of road map is in place to restore the ability to share your digital library with family and friends.

“If it’s something that people are really excited about and want, we’re going to make sure that we find the right way to bring it back,” Whitten said. “A ‘road map’ sort of implies more like ‘on date X it’s back’ than I think exists, but we believe really strongly in how you build a great experience on Xbox One for me as an individual, but also for my family. Family Sharing is a great example of how you do that with content. I think you’re going to see us, both with examples like that and with other things, keep pushing on how that’s something great. An example is some of the stuff we’re doing with what we announced around Gold, where other people in the house get the advantages of Gold when I’m a Gold member. You’re going to see us continue to push in those areas.”

Posted:
Related Forum: Xbox Forum

Source: http://uk.ign.com/articles/2013/07/12/microsoft-shame-on-us-for-xbox-one-messaging

Comments

"Microsoft Responds to Xbox One Petition to bring back DRM" :: Login/Create an Account :: 214 comments

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AlmightyHazardPosted:

M60
OmittingCoder too long didn't read lul


I didnt either. But they better not listen to the petition


Haha me too

IlIuminatiPosted:

OmittingCoder too long didn't read lul


I didnt either. But they better not listen to the petition

jef-117Posted:

I only have ONE question, why the people are so dumb? they beg microsoft to take out DRM and then they are crying because they want it back, seriously what's the point of this?... come on DRM sucks a bit but with some changes it can be better, but also, aren't we alright with the current systeme where we are able to share as many game as we wish were friends and with out having to developpe an addiction to to were console in order to power it everyday, I personnaly think that the systeme we already have is great and I also thik they have to developpe digitals but not this way.!!!

OmittingCoderPosted:

too long didn't read lul

StarifyPosted:

I wonder if their going to pull another 180, or a 90 Degree turn and future some things in. I believe that all these petitions are a joke.

TTG_Semper-FiPosted:

xboxfan7892 Oh my god make up your mind they say their is DRM and everyone goes crazy saying they wont buy the system now they reverse it like 99% of people wanted and people want back... Seriously??? I think i will just go with the PS4 and stay out of this mess of a console... Thats just my opinion because since i have switched to ps3 i have been very pleased and i am very impressed with the ps4 while on the other hand the xbox one has been a disaster


Maybe you should change your TTG name then trader.

GrifballPosted:

Why fix something that isn't broken?

Julianoz1224Posted:

-Frys- Why would you guys only want to be able to play the game on your xbox only and not be able to borrow games from friends or lend


You have seriously failed to see the point of why they want it back.

xboxfan7892Posted:

Oh my god make up your mind they say their is DRM and everyone goes crazy saying they wont buy the system now they reverse it like 99% of people wanted and people want back... Seriously??? I think i will just go with the PS4 and stay out of this mess of a console... Thats just my opinion because since i have switched to ps3 i have been very pleased and i am very impressed with the ps4 while on the other hand the xbox one has been a disaster

Julianoz1224Posted:

DubleJayJ
Parecy
appze
XEXmenuDvar
Sean
Grifball
XeJonny I hope they do reverse their policies and agree with the petition


And why is that?


Indeed why is that?


Yeah! why?


stop copying what 2 other members said did you even read the article
Because like 80% of the world this won't affect us and it will result in a lot of bonuses like extreme sales like 80% off. Hard to explain...


Oh lord...what does us having to be on 24/7 have ANYTHING to do with discounts on games?

It just has to connect every 24 hours, that means if you don't play for a couple of days and you come on if it still has an internet connection you'll be able to play. You don't HAVE to play at least once every 24 hours, it just means that after 24 hour of it's last connection it needs to be connected again to unlock.