Lost Ark is "actively working" on reversing "false bans"

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Remember when we told you that MMO Lost Ark has lost over 200k of its player count following a bot ban wave earlier this week? Well, it seems that the bans didn't just take out bots.

As reported by Lost Ark fan account @lostinarkesia, the game was reaching 323,725 players on January 9 but by January 10, it had dropped to 101,550 - that's just over 200k accounts wiped out. Shortly after the ban, however, Lost Ark's Steam rating began to take a beating, with unhappy players flocking to Steam to leave negative reviews.

"I have been banned from the game because I have a busy life, and I don't deserve to play in the game for my lack of time to enjoy it," said one irate player, leaving a thumbs-down review. "I don't remember to see such 'scummery' in gaming where I am being punished for being busy with my life aka being off the game for a while, this is an entirely new level of predatory behavior, and I hope it doesn't spread."

The culmination of unhappy players has seen Lost Ark's "mostly positive" score drop to "mostly negative", prompting developer Smilegate to investigate why so many players were banned for no reason other than being "inactive".

"Following a recent wave of bot bans, we’ve seen an increase in ban appeals from players who have been incorrectly impacted by these bans," the developer said in a short statement issued over the weekend.

"We have determined the error that triggered these false bans, and are actively working on reversing them for all affected legitimate players regardless of whether a support ticket has been filed. In the meantime, you are still welcome to submit a Ban Appeal ticket to Customer Support so that the team can more quickly assist with restoring your account and removing all penalties.

"Thank you for your reports and patience as we work to make this right with affected players.".


Lost Ark is one of the biggest games ever to hit Steam. Within 24 hours of release, it clocked up so many players that it now boasts the second-highest concurrent peak ever on Steam, so if Lost Ark's phenomenal success has taken you by surprise, you may find Ali's article, What is Lost Ark and Why Is It Blowing up on Steam? a helpful read.



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Related Forum: PC Gaming Forum

Source: https://www.gamesradar.com/lost-ark-is-actively-working-on-reversing-false-bans-that-mistakenly-banished-lapsed-players/

Comments

"Lost Ark is "actively working" on reversing "false bans"" :: Login/Create an Account :: 3 comments

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CalicoReidsoPosted:

they better be quick reversing on those false bans

the gaming online nowadays is a f*ucking joke with all this "woops" banning nonsense

AnhurPosted:

Yep, i heard of this, Apparently people who tried the game out last year and quit because of boredom or just no interest in the game received bans. Which its like "okay, i don't play the game so it shouldn't matter"

But the thing is, Some games scan your profile for VAC bans and if you have a ban on your account it can lock you out of playing some private lobbies on games like RUST or even full fledged games.

RuntsPosted:

Yeah that's always annoying on games. Specially for call of duty


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