The New Xbox Dashboard is Stopping Some users From Getting Online

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Ever since the release of Microsoft's new dashboard the other week, some unlucky users have been unable to get their consoles back online, something the company is promising to "resolve ... as soon as possible".

"We have recently identified an Xbox Live profile data error that results in Error Code '801540B7' for a small number of Xbox Live members", an Xbox representative told Joystiq. "The error instructs users to attempt to re-download their Xbox Live profile and directs them to customer service support for further assistance. We apologize for the inconvenience this has caused to our loyal Xbox Live members and are working to resolve the issue as soon as possible."


The consoles are being kept offline by an inability to sign their profiles into Xbox Live, which means they're not just being kept out of multiplayer games, they're being locked out of some purchased content as well.


It's not the first problem to pop up with the new dashboard; people who watch a lot of video content have found that the console's capabilities in that regard have gone downhill as well.

Posted:

Source: http://kotaku.com/5870692/the-new-xbox-dashboard-is-stopping-some-users-from-getting-online

Comments

"The New Xbox Dashboard is Stopping Some users From Getting Online" :: Login/Create an Account :: 45 comments

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EhhcoPosted:

This happened to me. I could sign in on my other account but not my main. It was really annoying. I was on the phone for ever and finally he told me it was an issue for other people.

Kush_CryptonitePosted:

sooo **** anoying i got a new xbox today and i cant play

xGrusomeDeathxPosted:

gazzalinton1 i can't connect to xbox live at the moment and it's f**king christmas eve.


Spend time with friends and family?

mikesmodsPosted:

yes i cant get online with my account i always play on it will not let me and its pissing me off i just bought 3 months for it and cant use it!!!!!!

Asht0nPosted:

I've seen many people having this problem.. it needs fixed!

FREDATORMISSLEPosted:

SPLxrec0nzeex That's why for god sake i've been trying since 2 weeks, almost sent my xbox for some repairs. I deeply hate microsoft seriously.


this is a new problem, your on your own...

gazzalinton1Posted:

xxunbornxx Does anybody know how to fix this problem , it was doing fine just a couple of hours ago , then it kicked me off the xbox ! please help !


The same thing happened to me and i phoned them up and they said i had to phone the broadband company i was with. (E.G sky, virgin, etc) not much help but you could try that. i just left it, i coudn't be bothered phoning them :L

xxunbornxxPosted:

Does anybody know how to fix this problem , it was doing fine just a couple of hours ago , then it kicked me off the xbox ! please help !

SPLxrec0nzeexPosted:

That's why for god sake i've been trying since 2 weeks, almost sent my xbox for some repairs. I deeply hate microsoft seriously.

gazzalinton1Posted:

i can't connect to xbox live at the moment and it's f**king christmas eve.


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