Sony refusing Cyberpunk 2077 refunds, players to wait for 2021 patches

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As Cyberpunk 2077 issues on console persist, Sony is telling players it won’t refund their purchases on PlayStation platforms.

As per users on Resetera and Twitter, Sony is refusing to issue refunds to users that have downloaded and streamed the game on PlayStation 4 or PlayStation 5 thanks to the company’s long-standing (and infamously strict) refunds policy.



Instead, user reports and screenshots of chats with sales reps seem to suggest that Sony is simply asking consumers to wait until CD Projekt Red deploys its PS4 and Xbox One patches at the start of 2021. This flies in the face of CDPR’s own advice, where the company advised players to go back to where they purchased Cyberpunk 2077 to request a refund (whether that’s at retail stores for physical copies, or Sony and Microsoft for digital purchases).

Since those methods of requesting a refund seem to be closed for many, the studio notes that you have until December 21 to contact CDPR support at [email protected] and put your case forward. Be courteous and polite.

It should be noted that some players are reporting that they have been successful in getting refunds from Sony (as per Eurogamer) – but at the time of writing, there does not appear to be a blanket policy in place.

Console review copies of Cyberpunk 2077 were only offered after the PC version of the game’s reviews were out, and some players believe that they were misled in their decision to buy the game on last-gen machines.

In a lot of cases, consumers are discovering that PS4 and Xbox One versions of the game are drastically under-performing compared to Xbox Series S/X, PS5 and PC versions of the game.



Posted:
Related Forum: PlayStation Forum

Source: https://www.vg247.com/2020/12/14/sony-refusing-cyberpunk-2077-refunds/

Comments

"Sony refusing Cyberpunk 2077 refunds, players to wait for 2021 patches" :: Login/Create an Account :: 13 comments

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MrParkerPosted:

Sony ... What a frickin joke dude seriously ... Like just refund the players wow wtf

JastyPosted:

I'm assuming by delisting it the next day they're now doing refunds? Kind of shady to not allow them.

LukeGPosted:

Should be able to get a refund if we want one

ReidsoPosted:

And there will be another patch after another patch, so on, so forth :P

KingTacoPosted:

Maze Didn't CDPR say you could refund the game earlier this week? Like what? Honestly man, **** Sony. They are the absolute worst company.


Yea it sucks that sony is refusing refunds but i believe there are companies doing worst things then Sony

OPPosted:

I could have swore the other day I read the opposite. Either way not shocking there stock was down 24% yesterday with stunts like this and a game that wasn't console ready.

HuxPosted:

I don't think it's because they don't want to, I read somewhere that they haven't been briefed on the returns by CDPR, they wrote the refund statement but haven't send the request over to Microsoft or Sony. I could be wrong, but it may change over the next few days.

OGTrey079Posted:

Mario350 i mean in the tos/coc on microsoft and sony it states they wont give you refunds for any reason unless required by law, so its not hard to not believe it


Im sure it would also state that the game has to run properly to even be sold on marketplace

Mario350Posted:

i mean in the tos/coc on microsoft and sony it states they wont give you refunds for any reason unless required by law, so its not hard to not believe it

MazePosted:

Didn't CDPR say you could refund the game earlier this week? Like what? Honestly man, **** Sony. They are the absolute worst company.