Microsoft admits to mistaken Xbox Live bans

4.7
For years, Microsoft has permanently banned modded Xbox 360 consoles from using Xbox Live. However, a small handful of systems that found their way onto the banned list are having their permissions restored, the company confirmed today.

The Banhammer has a "reverse" setting after all.
In a post on Microsoft's Major Nelson blog, Xbox Live policy and enforcement team head Stephen Toulouse announced that a number of recent bannings are being overturned on further review.

"We're still conducting our review but the cause appears to be a software issue, not an error on the part of the enforcement team's normal actions," Toulouse said. "It's very specific and occurred between August 29 and September 9, affecting a very small percentage of users." Toulouse emphasized repeatedly that banning consoles is something his team takes seriously, and stressed that the number of mistakenly banned systems was a "tiny set" of those axed from the service during that period.

As for those who found themselves on the banned list unjustly, Toulouse said they don't need to take any action to restore their service, as they should already be able to connect to Xbox Live like normal. Additionally, they will automatically have their account credited in the coming days with 1,200 Microsoft points and three months of Xbox Live Gold.

"You have my assurance that we are investigating how this error occurred and have since discontinued use of the software that was used," Toulouse said.

Posted:

Source: http://uk.gamespot.com/news/6336377/microsoft-admits-to-mistaken-xbl-bans

Comments

"Microsoft admits to mistaken Xbox Live bans" :: Login/Create an Account :: 54 comments

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CastleCrashersPosted:

Kramatic
CrAzYsHoOtEr
Yusukes Attention xbox 360 players My gamertag is CHRIS44JAMES I am hosting a 10th lobby on modern warefare 2 tonight and a 15th lobby on black ops tommarow msg me back on my Gamertag to sign up.
GTFO right now
Grow up and stop saying gtfo.
dude the kid is spaming a news post he did the right thing, so why dont you gtfo?

djmrulessPosted:

WTF is this Xbox... F this I'm going to PS3

liqour_manPosted:

djmruless My Account.... cycotic scopez was banned till 12/31/9999 like a month ago for marketplace thieft. I read this and then tried to sign in again! It still says im banned when in the article its says I should be unbanned! What is up bc I'd to start playing xbox again, Or I might just sell my xbox in general and just started playing on my ps3... Xbox needs to figure out What there doing, Because I'm mad and I really wanna know what happened!
nope only consoles get the banned lifted not accounts.

djmrulessPosted:

My Account.... cycotic scopez was banned till 12/31/9999 like a month ago for marketplace thieft. I read this and then tried to sign in again! It still says im banned when in the article its says I should be unbanned! What is up bc I'd to start playing xbox again, Or I might just sell my xbox in general and just started playing on my ps3... Xbox needs to figure out What there doing, Because I'm mad and I really wanna know what happened!

I-HAVE-AN-XBOX2Posted:

it seems like they ban more people playing the game fair than actual modders.

TTG_RMPosted:

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MintPosted:

They should Really look back on the Account Bans! They were un-called for!

KramaticPosted:

CrAzYsHoOtEr
Yusukes Attention xbox 360 players My gamertag is CHRIS44JAMES I am hosting a 10th lobby on modern warefare 2 tonight and a 15th lobby on black ops tommarow msg me back on my Gamertag to sign up.
GTFO right now
Grow up and stop saying gtfo.

EcKoPosted:

MS backtracking, about time they admitted to there mistakes.

xENTERxSHIKARIxPosted:

wow some of you talk sh*t your own a forum for modding. glitches ect.

and you try give sob story's that u where unfairly banned and yyouve never done anything wrong?

Really just admit it you got caught now you have to start again. big deal ;)