PlayStation Store refund policy allows for refunds within 14 days
Digital content bought on the PlayStation Store now comes with a 14-day refund policy that, under certain conditions, allow players to get their money back. In all cases, the refund is added to the PlayStation wallet balance, regardless of the payment method used.
Full games, and add-ons (DLC) can be refunded within 14 days of purchase, but only if you didn’t start the download, install or stream process. If the content is “faulty”, you may be granted a refund after downloading or installing it.
The same goes for pre-ordered games, and content. Players who pre-order games can request a refund anytime before the official release date, and for up to 14 days following the release date – assuming, of course, the content wasn’t downloaded, or installed.
Subscription services like PlayStation Plus, PlayStation Now, and Spotify Premium can be cancelled within the 14-day trial period. After that, Sony will deduct a certain amount of the subscription fee based on how much the service was used.
PSN name changes are not refundable.
Unfortunately, the refund process is not automated like it is on Steam, Xbox Live and other services. Instead, you’ll need to contact support as you normally would to request a refund.
The new refund policy can be seen on the North American support site, the UK site as well as those for other regions.
Posted:
Related Forum: PlayStation Forum
Source: https://www.vg247.com/2019/04/01/sony-new-playstation-store-refund-policy-terms/
Related Articles
Comments
ScxttPosted:
Hux I'm almost certain this was already in place? I bought Assassin's Creed: Odyssey on PS4 in late December, requested a refund and they checked I didn't play it then gave me a full refund.
I thought that, I did the same thing with bo4 just before Christmas
LebronIs6Posted:
Zema This is such a great update for the ps4 players i wish xbox one was like this if it is like this i never knew about it but xbox def needs to step up :D
Xbox use to have a refund policy for up to 31 days and then they realized they were losing money. They switched it to 72 hours and you can't play the game more than 5 hours to return it for a full refund. You also have to jump through some hoops to submit a refund now as well
ZemaPosted:
This is such a great update for the ps4 players i wish xbox one was like this if it is like this i never knew about it but xbox def needs to step up :D
HuxPosted:
I'm almost certain this was already in place? I bought Assassin's Creed: Odyssey on PS4 in late December, requested a refund and they checked I didn't play it then gave me a full refund.
Latest Downloads
- 01. Lost Winds | 100% Savegame(0)
- 02. Mega Man 10 | Savegame(0)
- 03. Mega Man 9 | Savegame(0)
- 04. LASTFIGHT Secret character unlocked(0)
- 05. PC Horizon Forbidden West Complete Save(4)
- 06. Castlevania: The Adventure ReBirth | 100% Savegame(0)
- 07. ExciteBike World Challenge | Savegame(0)
- 08. World of Goo | 100% Savegame(0)
- 09. La Torre de las Sombras | 100% Savegame(0)
- 10. Beat the Beat: Rhythm Paradise | Savegame(0)
- 11. The Legend of Zelda: Skyward Sword | Savegame(2)
- 12. [US] Kingdom New Lands _ Crowned - CUSA10970(4)
- 13. GTA 3 Definition Edition Game Save(6)
- 14. [US] Kingdom New Lands _ Heraldic Achievement CUSA10970(0)
- 15. [US] Kingdom New Lands - CUSA10970(1)
Latest Tutorials
- 01. The Redress Of Mira 100% Walkthrough | Trophy & Achievement(333)
- 02. Russian Pinocchio Quick Trophy Guide(381)
- 03. Venatrix Quick Trophy & Achievement Guide(322)
- 04. Call of the Sea 100% Platinum Walkthrough(510)
- 05. Wire Lips 100% Platinum Walkthrough(411)
- 06. The Expanse 100% Platinum Walkthrough | Trophy & Achievement(436)
- 07. Doctor Who: The Edge of Reality - PS4 Platinum P/Thru(357)
- 08. Doctor Who:The Lonely Assassins - 100% Guide(327)
- 09. DAYMARE 1998 PS4 - Full game 100% TROPHY WALKTHROUGH(309)
- 10. Stray Platinum Walkthrough | Trophy & Achievement Guide(346)
- 11. Raji: An Ancient Epic | Complete Gameplay Walkthrough(408)
- 12. Corpse Killer: 25th Anniversary Edition - Longplay(376)
- 13. Song of Horror: Complete Edition Gameplay Walkthrough(295)
- 14. Remoteness 100% All Trophies Walkthrough(331)
- 15. Detective Inspector Mysterious Clues Platinum Walkthrough(376)
"PlayStation Store refund policy allows for refunds within 14 days" :: Login/Create an Account :: 11 comments