Xbox Assist offers personalized customer support

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Microsoft has detailed a new feature that will be added to Xbox One soon called Xbox Assist.

“Within Xbox Customer Experience and Support, our goal is to make gamers happy and to help them get the most out of their Xbox experience,” Microsoft explained. “Whether it’s discovering new ways to play, learning tips for maximizing the features you already use, or finding help when something goes wrong, the new Xbox Assist app has you covered.”



Xbox Assist will offer players “guides to new features, how-to videos, suggestions for features that might be valuable to you, and a lot more.”

As well as this, the feature will also “provide personalized notifications and tips based on system, service and account status.” A few examples given include notifications about unclaimed free games, storage space notifications, and tutorials for remapping controller buttons on the Elite controller.

Xbox Assist is available now for select Xbox Insiders to test and will be pushed to all Xbox One owners this fall.

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Related Forum: Xbox Forum

Source: http://www.egmnow.com/articles/news/xbox-assist-offers-personalized-customer-support/

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"Xbox Assist offers personalized customer support" :: Login/Create an Account :: 8 comments

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DecyPosted:

Xbox I think this is a cool new feature. Thank god I haven't had to call support that many times.


Lol.. it can be hell sometimes better off staying away.

XboxPosted:

I think this is a cool new feature. Thank god I haven't had to call support that many times.

sznPosted:

Amazing addition to customers service. Hopefully it will help a lot of people with their issues.

MickersPosted:

Pretty neat add-on, look forward to seeing more about it.

MusketPosted:

I heard of this the other day, it seems really cool to add this. Hopefully itll make it a lot easier to find things out now.

SilkyPosted:

Is a pretty cool addition and a unique way to handle customer care.

DecyPosted:

Noticed this when it first came into the beta program its pretty neat and could be very helpful to a lot of people i didn't even know some of the stuff in there. Worth taking a look in my opinion.

RepBanditPosted:

This is a good feature for new xbox gamers and those who want to learn some undisclosed features that you wouldnt find without exploring it.
Most just want to play the console instead of digging into what it provides. I think this will be a good feature for the dashboard


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