Xbox customer support tops that of Nintendo and PlayStation in test
The test was conducted by referring to each company's quality of support with regard to online services and telephonic conversations. Online customer support was given a higher priority of 60% over 40% for phone calls because it's far more common for customers to first search for solutions to their problems online than to call the customer care centre. Searching for queries online can also be faster in comparison to a call, where users may be required to wait for significant amounts of times.
Xbox received an overall score of 90, with a perfect score of 60/60 for web and social support and an acceptable 30/40 for phone support. That stellar online service is what ultimately allowed Xbox to snatch this victory, as it's phone score was the worst of the bunch, with both Nintendo and Sony beating it with scores of 40/40 and 37/40, respectively.
The perfect score in phone support, a result of Nintendo employees' cheerful attitude and extremely quick service in solving issues, helped it secure second place with an online score of 45/60 bringing its total to 85.
The leader in console sales, Sony is the straggler of the group when it comes to support. Tom's Guide praised their phone support as being 'great' but the helpfulness of its service on online platforms was described as 'so-so'.
As Microsoft looks to address some of customers' concerns about the technical prowess of each console family relative to its competition with the release of exceptionally powerful hardware in the form of the Xbox One X, the combination of good specs and stellar support may allow the company to supersede its biggest rival if Sony isn't careful.
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Related Forum: Gaming Discussion
Source: https://www.neowin.net/news/xbox-customer-support-tops-that-of-nintendo-and-playstation-in-test
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Comments
SilkyPosted:
Musket Playstation support is terrible, You barely get a response. Xbox ive had no problem before with them
Many support services are terrible and it reflects so badly on the company- good to see Xbox is on top notch.
DecyPosted:
Famous They must of fix this because 2 years ago I knew more info than xbox support.
A lot of them getting training now a days so they can be helpful... they should recruit gamers people who actually know what there talking about in my opinion. Some of them are lacking still tho just your luck and who you come across.
MusketPosted:
Playstation support is terrible, You barely get a response. Xbox ive had no problem before with them
SeamPosted:
Ilcamorrista Who do you think ever calls Nintendo for customer support?
Probably about 4 people a year. Dont forget they have a huge fanbase in Japan
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