The Switch has rocketed off to a great start, selling faster than both the Wii U and 3DS at launch. Not all fans have been happy with their purchase, though, with some reporting slight screen scratching and others having issues with the Joy-Con controllers de-syncing.

According to Nintendo, though, these numbers aren’t anything out of the ordinary for a new hardware launch.

At first, Nintendo of America president Reggie Fils-Aimé told Time magazine that Nintendo is collecting data on all of the reported issues.

“We’ve seen the inquiries, and we here in the Americas are looking at all the information we can get our hands on,” Fils-Aimé said. “We are in the early days of a system launch, and so for us, we want as much consumer feedback as possible… Specifically on Joy-Con syncing, all I can tell you is that we are aware of and have seen some of the reports… We are in a fact-finding mode to really understand the situation and the scenarios.”

Shortly afterwards, though, Nintendo got back to Time with an update—and revealed that the complaints aren’t statistically significant.

“The number [of Joy-Con replacement or repair requests received] is not significant, and is consistent with what we’ve seen for any new hardware we have launched,” Nintendo’s statement read.

On top of that, Fils-Aimé said that the screen-scratching issue isn’t one that Nintendo encountered in all of its tests.

“We have done, as you know, literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on,” Fils-Aimé said. “As soon as I heard of this report, I asked my teams, “Have we seen this in our own experience?” And the candid answer has been no.”

He added that “this [situation] is one where if it is happening, we want to understand more as to what the specific situation is. Which is why we want consumers to let us know through our support site.”

So, though these issues may still happen, Nintendo thinks the chances that you’ll actually run into a problem are pretty low. Here’s the company’s final statement.

“At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience. It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception. There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection. To best support our customers, we continuously update the online consumer support site and provide real-time answers to the questions we are receiving. We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal we encourage them to contact Nintendo’s Consumer Service team.”

Posted: Mar 11, 2017 12:13 am
Related Forum: Gaming Discussion

Source: http://www.egmnow.com/articles/news/nintendo-denies-any-significant-switch-hardware-issues/