Borderlands 3 is "never gonna be that deep RPG with branches of dialogue",
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Borderlands was pretty much the first looter-shooter of its kind, so it comes as no surprise to those of us who have played it that warping the beloved tongue-in-cheek game into an RPG isn't going to be happening anytime soon.
During my interview with Sam Winkler, co-writer of Borderlands 3, he revealed that "we're never gonna be that deep RPG with branches of dialogue or anything like that", a statement which will astound precisely no-one who knows the Borderlands franchise and the fast-paced, witty bants the series is famed for.
Winkler was talking about the thin line Borderlands 3 is treading between wanting "the player characters to be participants", and wanting Vault Hunters "to feel like actual characters that are reacting" rather than silent adventurers. Until Borderlands 3 (ok, Borderlands: The Pre-Sequel did it a bit) your Vault Hunter didn't even really reply to NPCs.
Still, that kind of RPG-style reinvention has happened before with AAA games like Assassin's Creed Odyssey, which added dialogue options and romance-able NPCs, turning the stabbing simulator into an RPG.
I think they are more of a shooter game as they stated. But they are not really geared towards RPG anyways. I think it's fine that they're not going anywhere out at all for RPG dialogue as long as there is dialogue in general it shouldn't matter. What matters more is the characters and the weapons you can use.