iPhoneLocked iPhone 5Posted:

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Joined: Jan 18, 20126 Year Member
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Hey guys, I'm currently in a situation. My iPhone 5 is locked and I can't remember any of my accounts on it either, I don't remember my icloud or the passcode to unlock it, I don't want to permanently lock myself out of my iPhone. I ran into this problem with my iPhone 4 but I remebered my stuff, unfortunately I wasn't able to this time. I can't remember if I'm signed into my icloud or not, well if it's enabled or whatever. Thanks to everyone who is able to help me! I appreciate it.
#2. Posted:
  • Christmas!
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Joined: Nov 24, 20134 Year Member
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I mean if it IS your phone, just take it to your local carrier shop they should be able to help.
#3. Posted:
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Joined: Mar 10, 20144 Year Member
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It sounds like your iPhone is Activation Locked and you do not know what your Apple ID/Password is.

Since it is none of our business what security you have on your account, I have provided links to several sources to help you recover your account.

(Note: Never tell anyone your Apple ID, Password, or any other sensitive information related to your account.)

First thing to do is to try and recover your Apple ID.

Use the Apple ID management webpage to locate or recover your Apple ID account: appleid.apple.com

If you forgot your Apple ID:

If you forgot your Apple ID password:

If you forgot the answers to your Apple ID security questions:

If you have an extra layer of security on your account:

Two-step verification for Apple ID: support.apple.com/en-gb/ht204152

If you cant sign in with two-step verification using your Apple ID:

Switch from two-step verification to two-factor authentication: support.apple.com/en-us/HT207198

Two-factor authentication for Apple ID: support.apple.com/en-us/HT204915

Recover your Apple ID with two-factor authentication account recovery:

If you need further assistance with trying to recover your Apple ID account, you can contact AppleCare Support and they can try to verify you on the phone. (Depending on what security you have on your Apple ID account)

If you are not able to recover your Apple ID account and your iPhone is still Activation Locked, there is only a one other thing you can try to do.

Gain access to the Proof of Purchase for the device and contact AppleCare with the documentation ready to submit for review.

AppleCare Support phone number for your region: support.apple.com/en-us/HT201232

Hope this helps.
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