A PSN user got his account hacked and lost $600, and Sony won't refund

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Someone has had their PSN account hacked, their PS4 deactivated and their account used on a new console to fraudulently purchase content worth $600. Sony’s customer support channels don’t look like they’ll be getting him that money back.

Reddit user Kadjar claims that his account was hacked. The hacker then used the user’s credit card to make about $600 in purchases from the PlayStation Store. Another thing the hacker did was to deactivate Kadjar’s PS4 from the account.

Kadjar naturally followed through with Sony’s customer support and a few interesting proceedings took place afterwards. According to Kadjar, Sony promised to investigate the incident but said that even if they were to refund him anything, it would be a maximum of $150, which is the maximum amount a person can have in their PSN wallet at any one time.

Additionally, Kadjar was advised that if he were to speak to his credit card company and request a chargeback, he would have his PSN account banned, losing all his purchases, trophies, etc… Which is something Sony has been known to do, according to a few reports on its forums.

Further complicating the matter is that because the hacker deactivated Kadjar’s PS4 and activated theirs instead, he will have to wait six months before he can reactivate his PSN account on his own PS4. The reason being Sony’s policy, which limits the number of times you can deactivate your account from a console to once every six months.

Kadjar has received lots of messages from other users offering to replace the games he would lose. The latest update he posted points towards another Sony representative looking into the matter.

It’s worth noting that we cannot confirm whether or not a hack did indeed take place, but as Kotaku notes, this is probably a good time to remind everyone that Sony, unlike Steam and Xbox Live, does not offer a two-factor authentication system.

Posted:
Related Forum: PlayStation Forum

Source: http://www.vg247.com/2015/03/13/a-psn-user-got-his-account-hacked-and-lost-600-and-sony-cant-refund-him/

Comments

"A PSN user got his account hacked and lost $600, and Sony won't refund" :: Login/Create an Account :: 99 comments

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ParcoolPosted:

I would be so mad if this happened

KatsumiChanPosted:

Aimi
SliH Thats true you need xbox one:) so much harder to hack.


To a certain extent, but there are still ways.


Still not true, do you remember all the xbox hacks before?

The-ProfessorPosted:

That's pretty crazy.. i would be so pissed..

AimiPosted:

SliH Thats true you need xbox one:) so much harder to hack.


To a certain extent, but there are still ways.

SliHPosted:

Thats true you need xbox one:) so much harder to hack.

MUFC_KagawaPosted:

thats why u need xbox one :D sony dont have a clue what they are doing

OhDiegoCostaPosted:

If the hacker got in courtesy of Sony's error, he needs to be refunded. If however he gave away account details, I respect their stance

EnchantedWoodEPosted:

1989
ProfessorGamingES thank god for xbox , this is ridiculous


Pretty sure nothing like this would happen on xbox and if it did the guy would be refunded.


I mean you cant tell me that xbox wouldn't do the same thing.

1989Posted:

ProfessorGamingES thank god for xbox , this is ridiculous


Pretty sure nothing like this would happen on xbox and if it did the guy would be refunded.

bsmPosted:

Had a similar issue with my Xbox account. Except MS were helpful, froze the account with purchases and had to have them declined from the bank or something. Was only like $120 though, not $600.