A PSN user got his account hacked and lost $600, and Sony won't refund
Reddit user Kadjar claims that his account was hacked. The hacker then used the user’s credit card to make about $600 in purchases from the PlayStation Store. Another thing the hacker did was to deactivate Kadjar’s PS4 from the account.
Kadjar naturally followed through with Sony’s customer support and a few interesting proceedings took place afterwards. According to Kadjar, Sony promised to investigate the incident but said that even if they were to refund him anything, it would be a maximum of $150, which is the maximum amount a person can have in their PSN wallet at any one time.
Additionally, Kadjar was advised that if he were to speak to his credit card company and request a chargeback, he would have his PSN account banned, losing all his purchases, trophies, etc… Which is something Sony has been known to do, according to a few reports on its forums.
Further complicating the matter is that because the hacker deactivated Kadjar’s PS4 and activated theirs instead, he will have to wait six months before he can reactivate his PSN account on his own PS4. The reason being Sony’s policy, which limits the number of times you can deactivate your account from a console to once every six months.
Kadjar has received lots of messages from other users offering to replace the games he would lose. The latest update he posted points towards another Sony representative looking into the matter.
It’s worth noting that we cannot confirm whether or not a hack did indeed take place, but as Kotaku notes, this is probably a good time to remind everyone that Sony, unlike Steam and Xbox Live, does not offer a two-factor authentication system.
Posted:
Related Forum: PlayStation Forum
Source: http://www.vg247.com/2015/03/13/a-psn-user-got-his-account-hacked-and-lost-600-and-sony-cant-refund-him/
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Comments
SeedPosted:
PSN has more than enough money to refund him and should just because the fact he lost it on there servers but come on you should have been cautious and not go get yourself hacked...seriously
MissPosted:
People are so stupid. Who in their right mind would put their credit card on an online account, no matter what company. I hope his credit card company won't charge back what he "lost" and maybe then he'll learn a lesson. Take notes on this people, go pre-paid.
aundeadrockstarPosted:
OdinAimi Contact his credit card company, and charge back on it.
Then his account will be perma banned and he will lose everything he legitimately purchased.
Better then losing 600 dollars.
DeftonesPosted:
Well that's crap.
Throughout my time reading this News I have come to the fact that Sony are complete knobs.
Throughout my time reading this News I have come to the fact that Sony are complete knobs.
OdinPosted:
Aimi Contact his credit card company, and charge back on it.
Then his account will be perma banned and he will lose everything he legitimately purchased.
Mario350Posted:
this is why you spend all the money on your account and delete your cc lucky for me i never had or need a cc psn 50$ cards and prepaid all the way
1989Posted:
-Robert- this is why i dont have payment deatils on any of my consoles. prepaid all the way for me
I also dont but I guess this guy thought nothing compared to what happened would ever happened.
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