Microsoft apologizes for Xbox360 cloud save issue

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The Xbox Live service experienced some hiccups recently with its cloud save feature and now Microsoft is making amends with a free month of Xbox Live.

Microsoft notes it's automatically applying a one-month extension to impacted customers. There is no need to call support if you were affected by the outage. Xbox's Major Nelson posts that the company knows who couldn't reach the cloud and will handle it on their end.

Late last week Xbox Live customers reported outages and other issues, along with the cloud save file problem, which would bounce back error "0x807b0198" when trying to load a file.

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Related Forum: Xbox Forum

Source: http://www.joystiq.com/2012/12/31/microsoft-apologizes-for-cloud-save-issue-doles-out-free-month/#comments

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"Microsoft apologizes for Xbox360 cloud save issue" :: Login/Create an Account :: 92 comments

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FrenzyRGPosted:

I never trusted cloud anyway

GrownPosted:

Cruise I never saved anything in cloud anyway :D


Same lol i have never used cloud i probably never will.

SecretlyPosted:

I never saved anything in cloud anyway :D

Ez-Posted:

Loan ya i lost alot of stuff during this period o well i still have an xbox guess i can be greatful for that


I did aswell. Most of my saves are in cloud lol

LoanPosted:

ya i lost alot of stuff during this period o well i still have an xbox guess i can be greatful for that

L33t-Ninja-MuchPosted:

Acyd I never had issues with the Cloud. I've used it since the feature came out. I didn't know of said issues, guess I'm lucky on that.


you are im sad i lost all my soul calibur 5 stuff makes me sad

MoanPosted:

phlegm Good thing I don't use cloud saves, sucks for the people that do. Glad the issue is being resolved.


Yeah, good thing they at least fixed the issue

AcydPosted:

I never had issues with the Cloud. I've used it since the feature came out. I didn't know of said issues, guess I'm lucky on that.

ImNotPhlegmAnymoreOKPosted:

Good thing I don't use cloud saves, sucks for the people that do. Glad the issue is being resolved.

L33t-Ninja-MuchPosted:

Moan
Cruze Never used it, Never will.


Good thing, no need for it.


i used it at my house then put my save file on it for when i went to my friends house its pretty cool


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