take the disk to a local game store, and they should be able to clean it

Solution 1: Inspect and clean the disc
Take a close look at the bottom side of the game, movie, or music disc (the side without a label or image). Excessive scratches or smudges can prevent your console from reading the disc.

To clean the disc
Hold the disc by the edges without touching the top or bottom surfaces.

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Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward.

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Once the disc is clean, load the disc into your console and see if the disc plays.

If the disc still does not play, try solution 2.


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Solution 2: Try other discs
Try other discs to determine whether the problem happens with any disc or only with this particular disc.

If multiple game discs, DVDs, or CDs will not play:
Make sure the disc type and region code are compatible with the console. For information about disc types and region codes, please see the following article:
906934 ( [ Register or Signin to view external links. ] ) Disc formats supported by the Xbox 360 disc drive

If a specific game disc will not play:
Search the Microsoft Knowledge Base ( [ Register or Signin to view external links. ] ) to determine if that particular game has any known problems.
Make sure the media type and the disc region code are compatible with the console.
If the problem persists, replace the game disc.

If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try solution 3.


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Solution 3: Clear your system cache (game discs only)
If your Xbox 360 console can't play multiple game discs, try clearing your system cache. Here's how:
On the console, go to My Xbox, and then select System Settings.
Select Memory.
Highlight any storage device, and then press Y on your controller.
Select Clear System Cache.

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Note If Clear System Cache is not available, use the button sequence described in the following article:
971755 ( [ Register or Signin to view external links. ] ) How to clear the Xbox 360 console cache
Try to play a game disc.

If you still can't play a game disc, try solution 4.


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Solution 4: Remove the hard drive (game discs only)
If the problem happens only with game discs, try temporarily removing your hard drive to see if that fixes the problem. If your Xbox 360 console does not have a hard drive, skip to solution 5.
Turn off your console.
Remove the hard drive.

Original Xbox 360 console

To learn how to remove the hard drive from an Xbox 360 console, please see the following article:
906204 ( [ Register or Signin to view external links. ] ) How to attach or remove your original Xbox 360 hard drive
Xbox 360 S console

To learn how to remove the hard drive from an Xbox 360 S console, please see the following article:
2122754 ( [ Register or Signin to view external links. ] ) How to add or remove a hard drive from an Xbox 360 S console
Turn on your console.
Try to play a game disc.

If this resolves the problem, reattach the hard drive and contact Xbox Support ( [ Register or Signin to view external links. ] ) to order a replacement hard drive.

If you still can't play game discs, try solution 5.




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Solution 5: Disconnect memory units and USB flash drives (game discs only)
If this problem only happens only when playing game discs, try the following:
Turn off your console.
Disconnect any memory units or USB flash drives connected to your console.
Turn on your console.
Try playing a game.

If this solution resolves the problem, copy the content from the memory unit or flash drive to your hard drive, and purchase a replacement memory unit or USB flash drive.

If you still can't play game discs, try solution 6.




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Solution 6: Request a repair
If the solutions above did not resolve your problem, please send us your Xbox 360 console for repair.
Start the repair process ( [ Register or Signin to view external links. ] )



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Xbox Support

Credit Goes To xbox.com